Officer 2, Loan Services

About the role

Iq Eq is a global provider of fund administration and corporate services, supporting alternative investment managers across multiple asset classes. The Officer 2, Loan Services position is a full-time role based in Pasig City, Philippines, and forms part of the company's loan services team. This role involves supporting the administration and processing of loan-related transactions for investment fund clients. The incumbent will work within a structured environment, handling day-to-day loan servicing activities and contributing to the accuracy and timeliness of client deliverables. Loan services at Iq Eq encompass a range of activities designed to support the lifecycle of credit facilities extended to fund portfolios.

Key facts

What you'll do

• Process loan transactions and maintain accurate records in the servicing system for fund clients.
• Reconcile loan accounts and investigate discrepancies to ensure data integrity across portfolios.
• Prepare and review loan-related reports for internal teams and external stakeholders.
• Coordinate with fund administrators and clients to resolve loan servicing inquiries.
• Monitor loan covenant compliance and flag any breaches for escalation to senior officers.
• Update loan documentation and maintain organized files for each fund account.
• Support the onboarding of new loan facilities by gathering required client information.
• Perform quality checks on loan data entries to minimize errors in reporting.
• Assist with the preparation of quarterly and annual loan servicing statements.
• Communicate with borrowers and agents to verify outstanding balances and payment schedules.
• Review loan interest calculations and confirm accuracy before submission to the operations team.
• Track loan repayment schedules and notify the team of upcoming maturities or renewal dates.
• Collaborate with the credit analysis team to review loan applications and supporting documentation.

Requirements

• Bachelor's degree in finance, accounting, business administration, or a related field.
• At least two years of experience in loan servicing, fund administration, or a similar financial operations role.
• Strong understanding of loan accounting principles and the ability to apply them in a servicing context.
• Proficiency in using spreadsheet applications for data analysis and reconciliation tasks.
• Demonstrated attention to detail and a consistent record of producing accurate work products.
• Ability to manage multiple loan accounts simultaneously while meeting established internal and external deadlines.
• Effective written and verbal communication skills for interacting with clients and internal teams.
• Willingness to work within a structured process-driven environment and follow established procedures without direct supervision.
• Familiarity with financial reporting standards and the ability to prepare accurate period-end deliverables.
• Experience working in a team-oriented environment with a focus on meeting service level agreements.

Nice to have

• Experience working within the alternative investment or private equity fund ecosystem, preferably in a servicing capacity.
• Familiarity with loan servicing platforms or fund administration software used in the industry.
• Prior exposure to covenant monitoring and compliance tracking for loan facilities.
• Knowledge of regulatory requirements applicable to fund administration operations in the Philippines or the broader Asia region.
• Understanding of alternative investment structures including private equity, real estate, and hedge fund vehicles.
• Ability to work under pressure and manage competing priorities in a fast-paced operations setting.

Skills & tools

• Loan accounting and servicing methodologies for investment fund clients.
• Spreadsheet and database applications for transaction processing and reconciliation.
• Document management and filing systems for maintaining loan records.
• Financial reporting tools used to prepare servicing statements and portfolio summaries.
• Communication platforms for coordinating with fund teams and external counterparties.
• Quality assurance techniques for verifying the accuracy of loan data entries.
• Loan origination and documentation workflows for fund-level credit facilities.
• Internal control procedures and audit trail maintenance for loan servicing operations.

Practical notes

• This is a full-time position located in Pasig City, Philippines, requiring on-site presence at the office.
• The role reports to a senior loan services officer or team lead within the Iq Eq operations structure.
• Standard business hours apply, with occasional additional hours during month-end or quarter-end reporting cycles.
• The hiring process may include multiple interview rounds and a practical assessment of loan processing skills.
• Candidates should be prepared to discuss their experience with loan processing and fund administration during interviews.
• Iq Eq values candidates who demonstrate strong organizational skills and a commitment to accuracy in financial operations.