Officer 3, Loan Services

About the role

Iq Eq is seeking an Officer 3 to join its Loan Services team based in Pasig City. This role is responsible for supporting the day-to-day administration and processing of loan-related operations for a diverse range of institutional and corporate clients. The Officer 3 will work closely with team members to ensure that all loan servicing activities are carried out accurately and within established timelines. The position requires a disciplined approach to following internal procedures and regulatory guidelines while contributing to the overall efficiency of the loan services function. The Officer 3 will also be responsible for maintaining relationships with internal stakeholders and ensuring that service level agreements are met consistently.

Key facts

What you'll do

Process loan account openings and maintain accurate records in the system on a daily basis

Review loan documentation submitted by borrowers to verify completeness and compliance with internal standards

Coordinate with borrowers and internal departments to resolve outstanding loan items and address queries

Prepare and generate loan servicing reports for management review, analysis, and periodic decision-making

Monitor loan repayment schedules carefully and flag overdue accounts for escalation to the appropriate team

Assist in the reconciliation of loan accounts and related subsidiary ledgers to ensure accuracy

Support the team in handling loan modifications, renewals, extensions, and other related account adjustments

Communicate with external parties and counterparties to gather required information for ongoing loan processing

Maintain organized physical and digital files and records for all active and closed loan accounts

Participate in regular team meetings and contribute constructive ideas to process improvement discussions

Perform other assigned duties as needed by the supervisor or team lead within the department

Ensure all loan service activities align with company policies and all applicable regulatory requirements

Assist in the preparation of loan-related correspondence and documentation for internal and external stakeholders

Contribute to the continuous improvement of loan servicing processes by identifying inefficiencies and proposing solutions

Requirements

Bachelor's degree in finance, accounting, business administration, or a related field from a recognized institution

At least 2 to 4 years of relevant experience in loan operations or financial services environment

Strong understanding of loan processing workflows and fundamental accounting principles and practices

Demonstrated proficiency in using spreadsheet applications and loan management systems for daily tasks

Excellent written and verbal communication skills demonstrated in the English language for professional settings

Ability to work independently and consistently meet recurring deadlines in a collaborative team setting

Strong attention to detail and a commitment to accuracy in all transactional and data work

Willingness to follow established procedures and adapt to process changes as business needs evolve

Nice to have

Prior experience working in a fund administration or asset servicing environment within the financial sector

Familiarity with regulatory requirements and compliance standards relevant to lending and loan servicing operations

Knowledge of local banking practices and financial industry standards specific to the Philippines market

Experience with data entry and record management in a high-volume, time-sensitive operational setting

Comfort with working under pressure and managing multiple loan files simultaneously during peak periods

Skills & tools

Microsoft Excel and Word for daily data handling, analysis, and professional document preparation

Loan management or servicing software platforms commonly used in financial operations and administration

General ledger and accounting systems for maintaining accurate financial records and supporting reconciliations

Email and calendar tools used for scheduling meetings and coordinating internal team activities

Document management systems for organizing loan files, correspondence, and supporting reference records

Internal compliance and workflow tracking tools commonly used by the organization for task management

Practical notes

The position is based in the Pasig City office and requires regular on-site presence during working hours

Standard working hours apply, with occasional overtime expected during peak processing periods and month-end close

The role reports directly to a team lead or supervisor within the Loan Services group at Iq Eq

New hires should expect a structured onboarding period to learn company procedures and systems thoroughly

Employees in this role are expected to maintain strict confidentiality of all client-related information at all times

The hiring process may include multiple interviews and assessments designed to evaluate relevant job competencies