Learning and Client Enablement Associate

About the role

At Hyperexponential, the Learning and Client Enablement Associate owns the end to end responsibility for turning complex platform capabilities into structured learning journeys that drive client proficiency and trust. This role owns the design, delivery, and continuous improvement of technical training programs that equip clients and partners to successfully build and manage pricing models using hx AI agents and tooling. You will translate product updates and roadmap direction into engaging course content, certification pathways, and hands on workshops that make sophisticated insurance decisioning accessible to diverse audiences. You are responsible for maintaining the quality and relevance of the learning ecosystem, ensuring that every module, video, and assessment aligns with current platform naming, functionality, and best practices. In this position, you will collaborate closely with Product, Customer Success, and Partnerships teams to close the gap between what the platform can do and what clients know how to do. You own the narrative of the learning journey, from first onboarding touchpoints through advanced certification, and you measure and iterate on the effectiveness of each learning intervention.

Key facts

What you'll do

Deliver technical training sessions, live and online, to clients and partners covering platform fundamentals and advanced use cases with hx AI agents and product tooling.

Build and maintain high quality course content including online modules, video tutorials, and workshop materials that keep pace with new product releases and evolving client requirements.

Support the design and delivery of certification assessments, including practical exercises where candidates build real pricing tools directly in the hx platform.

Partner with Product, Customer, and Partnerships teams to translate new features and capabilities into training materials that clients can use from day one.

Contribute to partner enablement by helping external delivery partners onboard and deliver hx training to a consistent standard across regions and programs.

Help maintain and improve course health, documentation, and content governance processes, flagging materials that are outdated or misaligned with current product naming and messaging.

Take ownership of the full learning journey for new and existing clients, ensuring smooth onboarding experiences and clear progression paths through certification and advanced role based tracks.

Act as a technical educator who is credible in front of rooms of actuaries, developers, and data scientists while still making complex material accessible and engaging.

Adapt training delivery and content based on audience background, adjusting technical depth and pacing to match the needs of clients, partners, and internal stakeholders.

Collaborate with cross functional stakeholders to identify emerging learning needs tied to product launches, market expansion, and evolving client expectations.

Support the continuous improvement of learning analytics, using insights on completion, assessment performance, and feedback to refine course design and effectiveness.

Champion best practices in learning design and instructional methods, bringing creativity and rigor to how technical insurance concepts are taught through hx platforms.

Requirements

Delivered training, workshops, or technical explanations to non technical or semi technical audiences and can point to specific course materials or learning artifacts you have built or taught from.

Studied Computer Science or a related technical discipline, or built equivalent hands on comfort with programming languages such as Python or similar through professional experience or project work.

Worked hands on with SaaS tools, APIs, or similar technical products, demonstrating comfort navigating and learning technical systems even without a formal software engineering background.

Taken initiative to build or improve a course, process, or piece of learning content, showing proactive ownership beyond simply following an existing structure or checklist.

Communicated confidently and clearly with clients or external stakeholders, adjusting technical depth and language to suit the audience in front of you.

Worked comfortably in environments where scope shifts quickly and you are expected to figure out solutions rather than wait for a fully defined brief.

Demonstrated attention to detail and an ability to keep documentation, course content, and learning processes accurate, consistent, and up to date.

Committed to learning and applying insurance domain concepts, including underwriting, pricing, and decision workflows, to perform this role effectively.

Nice to have

Experience in curriculum design or learning operations within a SaaS, fintech, or insurance environment.

Background in instructional design or formal training delivery methods.

Contributed to partner enablement programs, especially within a distributed delivery or professional services context.

Practical notes

This role is full time based in London with hybrid working arrangements.

Travel may be required for client workshops, partner training sessions, or industry events.

Visa sponsorship may be considered for eligible candidates in accordance with hx immigration policies.

Applications will be reviewed on an ongoing basis until the role is filled, so early submission is encouraged.