Senior Product Designer, Member Experience

About the role

This Senior Product Designer role centers on crafting thoughtful, intuitive, and high-quality digital experiences that guide people through their health journey with clarity, confidence, and motivation. You will own the end-to-end design of member-facing interactions, translating complex healthcare needs into accessible and supportive product experiences. The position requires deep collaboration with cross-functional partners including product, engineering, clinical, data, and commercial teams to ensure design decisions drive meaningful outcomes. You will simplify intricate behavior change, health, and program workflows into intuitive flows that feel both personal and easy to engage with over time. The role demands a strong commitment to craft, a systems-thinking mindset, and the ability to learn quickly within a fast-evolving domain. As the company scales rapidly, your work will directly shape how new programs launch and how members perceive and interact with Hinge Health as a whole.

Key facts

What you'll do

Design end-to-end member experiences across key product surfaces, mapping flows from initial discovery through detailed execution and ongoing iteration after launch.

Simplify complex health, behavior change, and program workflows into clear, supportive interactions that reduce friction and increase member understanding.

Create personalized and habit-forming product experiences that help members stay engaged, make consistent progress, and feel supported over time.

Partner closely with product managers, engineers, data scientists, researchers, and clinicians to shape product direction, align on goals, and deliver measurable outcomes.

Use qualitative and quantitative signals to inform design decisions, uncover new opportunities, and iteratively improve member outcomes across the journey.

Contribute to and extend the design system by building scalable patterns, robust components, and consistent interaction models that support long-term growth.

Champion quality, accessibility, and inclusive design principles throughout the member experience to ensure broad usability and equity.

Communicate design rationale effectively through flows, prototypes, frameworks, and narrative storytelling that align cross-functional teams around a shared vision.

Explore emerging tools and AI-enabled workflows, assessing how these technologies can enhance the design process and improve the overall product experience.

Act as a design thought partner for the member experience, balancing user needs with business goals to create impactful and feasible solutions.

Define and refine interaction details, motion, and visual hierarchies to ensure intuitive, polished, and delightful product interfaces.

Support discovery and concept testing efforts, validating ideas through prototypes and early user feedback to de-risk assumptions before full build.

Own portions of the design process end-to-end, from problem framing and research synthesis through execution, validation, and post-launch learning.

Advocate for data-driven iteration, using insights from experiments and analytics to refine designs and demonstrate impact on member behavior and outcomes.

Requirements

You must have an updated portfolio that showcases strong product design craft, clear thinking, and shipped work with measurable impact to be considered for this role.

You must bring 5+ years of product design experience, including a proven track record of partnering closely with product and engineering teams to deliver digital products.

You must have direct experience designing and shipping consumer-facing digital products across mobile and/or web platforms, with a strong grasp of platform-specific patterns.

You must demonstrate strength in interaction design, visual design, and systems thinking, enabling you to move seamlessly between details and the broader experience.

You must have experience taking work from ambiguous problem definition through execution and iteration, navigating uncertainty while maintaining clarity and quality.

You must possess strong communication and collaboration skills, with the ability to explain design decisions and influence cross-functional partners effectively.

You must hold a Bachelor's degree in Interaction Design, Product Design, Service Design, Human-Computer Interaction, or a related field, or have equivalent practical experience that demonstrates the required competencies.

You must be able to work in the San Francisco office three days per week for the full 8 hours of a typical business day under the hybrid model.

You must be comfortable working in a fast-growth environment where revenue and member base are increasing significantly year over year.

You must be willing to engage with clinical, data, and research inputs, integrating these insights into practical and usable design solutions.

You must be able to manage multiple priorities in a dynamic setting, balancing strategic thinking with detailed execution across several products or features.

You must be committed to accessibility and inclusive design, ensuring that your work supports a diverse range of members with varying needs and contexts.

You must be proactive in seeking feedback, iterating based on qualitative and quantitative data, and contributing to continuous improvement of the product experience.

You must be comfortable using prototyping tools to explore concepts, communicate interactions, and validate ideas before high-fidelity implementation.

You must be passionate about leveraging design to help people live healthier lives and to support behavior change that has real-world impact.

Nice to have

Experience designing products that support behavior change, engagement, and personalized journeys across digital touchpoints.

Experience working within healthcare, digital health, wellness, or other consumer products that deliver meaningful real-world outcomes.

Comfort using research insights, experimentation, and product data to refine the user experience and prioritize design improvements.

Experience designing across interconnected systems, multi-step flows, and complex service experiences that span digital and physical touchpoints.

Proficiency in prototyping to explore motion, interaction, and interface concepts while de-risking ideas with stakeholders.

Experience contributing to design systems and improving product consistency, scalability, and efficiency across a growing product suite.

Curiosity about emerging tools, including AI-enabled workflows, and how these can enhance both the design process and the end product experience for members.

Passion for helping people live healthier lives through empathetic, thoughtful, and effective design that removes barriers to care.

Practical notes

This role follows the Hinge Health Hybrid Model for San Francisco-based employees, requiring presence in the office three full days per week.

The office environment is dog-friendly, supporting a comfortable and inclusive workspace for employees with pets.

Participants in this role are eligible to join the Employee Stock Purchase Plan (ESPP), which allows acquisition of company stock at a 15% discount.