Director, Product Management

About the role

At Hinge Health, we are transforming care at scale, helping millions of people live pain-free lives. Now, we are looking for a Director of Product Management to lead one of our most member-critical product areas: the Member Journey. The role owns the definition and execution of the end-to-end experience framework that governs how members enroll, receive care, and achieve a reduction in pain through Hinge Health. This leader is responsible for turning an employer benefit into a habit-forming care relationship by driving cohesion across the Member Journey neighborhood. You will own the strategic narrative for the next-generation member experience in digital healthcare, including how personalization and AI reshape what it means to deliver care at scale. You will partner with cross-functional stakeholders to ensure that product decisions are grounded in member needs, clinical expertise, and data-driven insights.

Key facts

What you'll do

• Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with Hinge Health's broader goals and long-term business outcomes.
• Lead, mentor, and develop a high-performing team of Product Managers, fostering a culture of ownership, member obsession, and operational excellence across the group.
• Drive enrollment, retention, and outcomes by transforming the member lifecycle from triage through long-term retention and sustained behavior change for members.
• Identify friction points across the member journey, develop program platforms, grow our suite of programs and program extensions, and design habits that keep members engaged over time.
• Build a member experience that scales gracefully to new conditions and care models without creating fragmentation or inconsistency across the product portfolio.
• Define and execute how AI and personalization make the member experience more adaptive, relevant, and effective for diverse member populations and care pathways.
• Partner deeply with Clinical, Design, and Data Science teams to understand member needs and translate them into a cohesive, executable product roadmap.
• Collaborate with Engineering and Design to ensure high-quality, scalable execution while maintaining a strong focus on usability, accessibility, and performance.
• Work with distributed stakeholders across US-based offices, operating comfortably in Pacific Time zones and supporting asynchronous, globally distributed team workflows.
• Apply technical fluency to engage deeply with data models, experimentation infrastructure, and system design decisions that impact the member experience.

Requirements

• Hold a Bachelor's degree in a relevant field as a foundational qualification for the role.
• Bring 10+ years of experience in Product Management building consumer-facing products or B2B2C platforms with proven impact at scale.
• Demonstrate 4+ years managing a team of Product Managers or Senior Product Managers, with experience in mentoring, growth, and performance management.
• Show a track record of managing foundational platforms at scale, not just owning features, with emphasis on long-term architecture and extensibility.
• Exhibit comfort working with distributed teams and US-based stakeholders, aligning priorities across time zones and regional constraints.
• Possess technical fluency, specifically the ability to engage deeply on data models, experimentation infrastructure, and system design considerations.
• Communicate exceptionally in written and verbal formats to operate effectively in async, globally distributed teams while maintaining strong project management skills.
• Maintain a bias for urgency and execution, driving progress efficiently even under ambiguous or rapidly changing conditions.
• Understand the implications of member privacy, security, and compliance considerations in the context of digital health product decisions.
• Align with Hinge Health's commitment to evidence-based care and measurable outcomes in the products you define and launch.

Nice to have

• Bring experience in Digital Health or consumer health products, with a demonstrated understanding of member journeys in healthcare settings.
• Show expertise managing platform teams and driving significant architectural designs that influence long-term product direction.
• Demonstrate familiarity with AI/ML applications in personalization, recommendations, or behavior change interventions.
• Have a strong background in experimentation and A/B testing at scale, using data to inform product decisions and measure impact.
• Show experience with consumer lifecycle management, activation funnels, and engagement mechanics that improve retention and outcomes.

Practical notes

This role is full-time and based in San Francisco, which is our headquarters location. We are committed to equal opportunity employment and prohibit discrimination and harassment of any kind, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, or any other basis protected by applicable law.