Client Consultant

About the role

You will own the end-to-end client journey for assigned enterprise accounts, acting as the primary point of contact for retention and expansion initiatives. You will translate ambiguous business challenges into clear, consultative solutions that reinforce Hinge Health as an indispensable partner in the marketplace. Your daily work will involve navigating complex stakeholder landscapes, including HR leaders and executive decision-makers, to ensure alignment on value realization. You will leverage data and insight to drive strategic conversations that secure renewals and uncover new growth opportunities. This role demands comfort with ambiguity and the ability to synthesize information from cross-functional partners into a cohesive client narrative. You will act as a trusted advisor, guiding clients beyond pain points and toward long-term engagement with the platform. Success in this position will be defined by your capacity to build relationships that outlast single transactions and contribute to sustained account health.

Key facts

What you'll do

Conduct in-depth analysis of assigned accounts to map stakeholder ecosystems, identify strategic priorities, and uncover expansion opportunities.

Own the development and execution of retention plans that address risk indicators, validate solution adoption, and reinforce ongoing value for key clients.

Partner with Client Success Leads to design and deliver business case documentation that clearly articulates ROI and supports expansion conversations.

Leverage data from adoption patterns, usage metrics, and outcome signals to inform consultative recommendations and prioritize high-impact initiatives.

Act as the central liaison between clients and cross-functional teams, coordinating input from Sales, Partnerships, Product, and Marketing to resolve complex needs.

Champion the client voice internally by synthesizing feedback and translating it into actionable insights for product and go-to-market teams.

Utilize account planning tools and CRM systems to maintain accurate records of interactions, milestones, and commitments for strategic account guidance.

Proactively identify at-risk accounts and implement targeted interventions designed to restore confidence and protect renewal outcomes.

Collaborate with Growth Marketing to co-create client success stories, reference programs, and case studies that reinforce Hinge Health's value proposition.

Engage in continuous competitive analysis to ensure positioning remains sharp and that client conversations reflect current market dynamics.

Build long-term relationships with HR leaders and executive sponsors, ensuring that strategic objectives remain aligned with Hinge Health capabilities.

Maintain a consultative presence across the client lifecycle, from onboarding through renewal, to drive consistent value realization and loyalty.

Requirements

Bring a minimum of 5 years of professional experience in Account Management, Client Success, or Sales roles, with a focus on relationship-driven outcomes.

Demonstrate prior engagement with musculoskeletal (MSK) conditions or digital health solutions to ensure contextual understanding of client needs.

Show a track record of managing complex client relationships and delivering measurable retention or expansion results.

Exhibit strong communication and presentation abilities, with a proven capacity to influence cross-functional stakeholders without direct authority.

Earn a Bachelor's degree or possess equivalent professional experience that demonstrates foundational business acumen.

Comfortably operate in a high-growth, fast-paced environment where priorities evolve and adaptability is essential.

Apply strict professionalism and ethical judgment when handling confidential client information and sensitive healthcare data.

Commit to adhering to company policies, including compliance with healthcare regulations and data privacy standards.

Display cultural awareness and empathy when engaging with diverse client organizations and internal team members.

Embrace a growth mindset, showing willingness to learn continuously about industry trends, competitive offerings, and emerging best practices.

Nice to have

Hands-on experience supporting enterprise clients within fast-paced, high-growth digital health or benefits environments.

Familiarity with Gainsight or other account planning and retention platforms used to manage strategic client lifecycles.

Strong analytical capabilities, including comfort with interpreting data sets and using insights to guide strategic decisions.

Practical notes

This is a full-time position based in San Francisco, which is the company's headquarters.

No visa sponsorship details, hourly commitments, or explicit application deadlines are provided in the source material.

About Hinge Health

At Hinge Health, we're using technology to scale and automate the delivery of healthcare - starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care - from acute injury, to chronic pain, to post-surgical rehabilitation - through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/http://www.hingehealth.com

What you'll love about us

On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare is not available where you live.

We provide options for traditional or Roth 401k retirement plans that include a 2% company match to support your long-term financial goals.

Modern life stipends are provided to support your ongoing learning and development as a means of professional growth.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

Beware of Phishing Attempts: We've noticed an increase in phishing attempts where fraudsters impersonate our recruiters. Please verify emails sent from @hingehealth.com domains and never share personal information or financial details during initial conversations. Report suspicious activity to careers@hingehealth.com.