Technical/Product Trainer

About the role

You will design and deliver targeted learning solutions that build internal product knowledge and drive organizational capability. You will lead the planning and execution of open enrollment training calendars while managing end-to-end learning initiatives. You will act as a strategic partner to business leaders, translating priorities into structured development interventions. You will leverage analytics and feedback to measure learning impact and refine programs continuously. You will create personalized learning pathways that align with HighRadius product releases and customer outcomes. You will collaborate with cross-functional teams to ensure content accuracy and timely delivery. You will facilitate both virtual and in-person sessions to engage diverse audiences across the organization.

Key facts

What you'll do

• Develop and implement a comprehensive learning strategy that supports the company's product adoption goals and objectives.
• Conduct Training Needs Analysis to identify skill gaps and design targeted training programs that address real business challenges.
• Engage with stakeholders, including Leaders, Managers, and Individual Contributors, to understand their learning requirements and map them to business metrics.
• Lead the planning and execution of open enrollment calendar sessions, management development programs, and other Learning and Development initiatives aligned with business priorities.
• Collaborate with stakeholders to identify capability gaps and design targeted learning journeys for both emerging and experienced resources.
• Create structured learning journeys, microlearning modules, and blended learning experiences that incorporate case studies, simulations, and real-world scenarios.
• Leverage AI-powered tools such as Notebook LM for content creation and personalization to enhance learning effectiveness.
• Coordinate and facilitate training programs, ensuring logistical excellence and high participant satisfaction.
• Act as a trusted advisor to business leaders by translating strategic priorities into actionable development interventions.
• Review and validate product training materials created by project consultants to ensure accuracy and completeness.
• Create and maintain standard product training materials for new or updated HighRadius products to support consistent messaging.
• Deliver soft-skills training to consulting-wide teams to strengthen communication and collaboration across functions.
• Collaborate with cross-functional teams such as consulting, product, and support to ensure all training content remains updated and accurate.
• Apply prior knowledge of various phases of the project life cycle, including Design, Build, Testing, cutover, Go-live, and hyper care.
• Utilize prior knowledge and experience in training delivery and content creation to develop engaging and effective learning solutions.

Requirements

• Possess overall 3-6 years of professional services experience in a relevant domain.
• Hold a Bachelor's or Master's Degree, preferably from tier 1 or tier 2 institutes.
• Maintain location in Hyderabad, as this is essential for the role.
• Demonstrate good communication skills to convey complex concepts clearly and effectively.
• Show excellent time management skills to handle multiple priorities and meet strict deadlines.
• Apply good analytical skills to interpret learning data and improve program outcomes.
• Use good problem-solving skills to address gaps and design practical learning interventions.
• Exhibit good presentation skills to engage audiences and deliver impactful sessions.
• Practice strong organizational skills to manage learning programs and documentation efficiently.
• Collaborate effectively with cross-functional teams and demonstrate collaboration skills.
• Resolve conflicts diplomatically using established conflict resolution skills.
• Show training aptitude by quickly understanding product features and translating them into learning objectives.
• Maintain a technical inclination to grasp software functionalities and processes rapidly.
• Practice stakeholder management skills to build trust and influence across the organization.
• Function effectively as a team player while contributing to a high-performance culture.
• Bring exposure to international clients or projects, which is desirable for understanding diverse requirements.
• Demonstrate exposure to functional consulting roles, which is a preferred background.
• Follow established processes, standards, and templates to achieve successful and consistent results.

Nice to have

• Prior knowledge of various phases of the project life cycle, including Design, Build, Testing, cutover, Go-live, and hyper care.
• Prior knowledge and experience in training delivery and content creation.
• Prior knowledge of Order to Cash process will be an advantage.
• Prior experience with training clients on SaaS products will be beneficial.

Practical notes

• The role is based in Hyderabad, Telangana, India, requiring local availability.
• Engagement terms are defined in the source document and should be reviewed for specifics.
• Compensation details are not provided in the source and are omitted accordingly.
• Visa sponsorship information is not mentioned in the source and is not confirmed.
• Applicants must meet the eligibility criteria as stated without deviation.
• Deadlines for application submission are not included in the source and are not specified.
• Working hours are not detailed in the source, and no specific schedule is outlined.