Enterprise Sales Development Representative (SDR)

About the role

You are responsible for owning the full end-to-end outbound sales cycle for enterprise customers across EMEA and LATAM regions from your base in Mexico. You will act as the primary point of contact for new enterprise prospects, qualifying needs and positioning HappyRobot as the infrastructure for building and orchestrating autonomous AI workforces. You will run high-touch outreach sequences using voice, email, and LinkedIn to surface pain points around operational inefficiency and AI deployment complexity. You will translate complex product capabilities into clear business value, securing discovery meetings with economic buyers and technical stakeholders. You will work closely with solutions engineering to build compelling narratives that demonstrate how autonomous AI teams can drive measurable ROI in logistics, customer service, and operations. You will maintain strict pipeline discipline, ensuring every opportunity is documented, tracked, and advanced with data-backed insights. You will continuously iterate on messaging by analyzing engagement patterns and feedback from closed deals. Ultimately, you are the growth engine that fills the top of the funnel and converts inbound interest into scalable enterprise demand.

Key facts

What you'll do

Identify and qualify high-value enterprise accounts in logistics, customer service, and operations by analyzing firmographics, technographics, and public business signals.

Conduct deep research on target organizations to map economic buyers, technical stakeholders, and stated strategic priorities before every outreach sequence.

Design and execute multi-channel outbound campaigns using voice, personalized email, and LinkedIn to generate qualified meetings and proof-of-value conversations.

Collaborate with marketing to refine segmentation, messaging frameworks, and content assets that resonate with operations leaders deploying AI at scale.

Maintain pristine CRM hygiene by logging every interaction, next steps, and objection in real time to ensure accurate forecasting and pipeline visibility.

Partner with solutions engineering to build concise, data-driven business cases that tie autonomous AI workforce capabilities to cost savings and revenue impact.

Track leading and lagging indicators such as reply rates, demo-to-pilot conversion, and pipeline velocity to optimize cadences on a weekly basis.

Qualify budget, authority, need, and timeline early to protect the sales cycle and focus effort on opportunities with clear decision criteria.

Represent HappyRobot in industry events, virtual roundtables, and targeted webinars that attract enterprise operators building with AI infrastructure.

Report pipeline health, win/loss patterns, and market feedback to leadership to inform product positioning and go-to-market strategy.

Run competitive win/loss analyses against legacy automation and cloud-native AI platforms to sharpen value differentiation.

Build a scalable playbook for outbound prospecting that balances volume with precision to maintain high-quality meeting volume.

Own end-to-end responsibility for assigned accounts from first touch through to pilot conversion and expansion advocacy.

Leverage early access to product roadmaps to align messaging with upcoming capabilities that solve current prospect pain points.

Act as the voice of the customer internally, sharing insights on objections, competitive threats, and feature requests.

Champion the founder mindset by taking calculated risks in testing new channels, audiences, and narratives to accelerate growth.

Requirements

You have a minimum of three years of experience in sales, business development, or a related role, preferably within technology or enterprise software environments.

You demonstrate strong written and verbal communication skills, with the ability to craft clear, concise, and persuasive messages for executive audiences.

You have hands-on experience using CRM tools such as Salesforce or HubSpot to manage pipelines, forecast revenue, and maintain accurate records.

You are highly motivated, goal-oriented, and comfortable working autonomously while collaborating closely with cross-functional teams.

You embody a founder mindset, taking ownership of outcomes and making decisions quickly in ambiguous, high-stakes situations.

You bring prior experience in SaaS or a tech startup, with exposure to fast-paced, metrics-driven environments.

You are fluent in Spanish and English, enabling you to engage enterprise stakeholders across EMEA and LATAM regions from your base in Mexico.

You have a track record of exceeding quotas and delivering consistent results in roles that require proactive outreach and relationship building.

You understand the basics of AI infrastructure, including concepts like models, orchestration, and autonomous agents, even if not specific to HappyRobot.

Nice to have

Prior experience selling infrastructure or developer platforms to enterprise customers.

Background in logistics, supply chain, or customer service operations technology.

Familiarity with voice AI, conversational interfaces, and workflow orchestration platforms.

Experience working with Y Combinator-backed startups or companies backed by a16z, Base10, Prysm Capital, or Eurazeo.

Practical notes

This role is full_time based in Mexico with no travel requirements.

There are no visa sponsorship or relocation benefits associated with this position.

Candidates must be available to start within two weeks of offer acceptance.

The work schedule aligns with standard business hours, with flexibility to support global enterprise engagement across time zones.