Senior Programme Manager

About the role

This position involves leading digital transformation initiatives focused on immigration, naturalisation, registration, and records. You will guide divisions through the discovery, implementation, and operationalisation of digital products to improve service delivery and processing efficiency. The role requires you to own the end-to-end delivery of complex programmes that reshape how citizens interact with government services. You will act as the central coordination point ensuring that technology, policy, and user needs are aligned seamlessly. Success in this position means driving measurable improvements in processing times and citizen satisfaction. You will be responsible for maintaining strategic coherence while managing the granular details of each workstream. The position demands a balance between high-level governance and hands-on problem-solving. Ultimately, your work will define the digital experience for critical public services in Singapore.

Key facts

What you'll do

• Analyse existing operational workflows to uncover inefficiencies and define future-state digital solutions.
• Translate high-level government priorities into detailed programme documentation and delivery plans.
• Coordinate with technology teams to ensure that development efforts adhere to strict compliance and security standards.
• Monitor project progress using data-driven metrics and adjust plans to mitigate risks proactively.
• Synthesise feedback from frontline staff and citizens to refine product features and user journeys.
• Lead the development of business cases and funding proposals to secure executive sponsorship.
• Conduct regular reviews of vendor deliverables to ensure alignment with timelines and quality benchmarks.
• Design and maintain communication plans to keep all stakeholders informed of milestones and changes.
• Facilitate workshops to gather requirements and validate design assumptions with diverse stakeholder groups.
• Build and maintain a robust governance structure to ensure accountability across all initiatives.
• Develop standard operating procedures that enable teams to replicate success across different service areas.
• Conduct training sessions to upskill internal teams on new digital tools and processes.
• Perform root cause analysis on project delays or failures and implement corrective actions swiftly.
• Prepare executive summaries that highlight impact, risks, and return on investment for senior leadership.

Requirements

• Demonstrated ability to manage multiple complex workstreams simultaneously without losing focus on strategic objectives.
• Experience leading digital transformation initiatives within a public sector or regulated environment.
• Proven capacity to manage cross-functional teams that include technical staff, vendors, and operational stakeholders.
• Strong analytical skills to interpret operational data, user feedback, and performance metrics into actionable insights.
• Ability to navigate organisational ambiguity and influence decision-making across various levels of government.
• Demonstrated success in driving measurable outcomes that enhance service delivery or public-facing digital products.
• Excellent written and verbal communication skills to articulate complex concepts to non-technical audiences.
• Commitment to ethical data usage and privacy considerations in all programme activities.

Skills & tools

• Expertise in programme management frameworks and governance models.
• Deep knowledge of change management principles and stakeholder engagement strategies.
• Strong capability in strategic planning, business case development, and prioritisation methods.
• Understanding of AI and automation implementation challenges within public sector contexts.
• Familiarity with immigration, naturalisation, registration, and records management processes.
• Proficiency in tools used for documentation, reporting, and stakeholder communication.
• Experience with process mapping and workflow analysis techniques.
• Knowledge of digital service standards and user-centric design principles.

Practical notes

• GovTech provides a total rewards package including competitive compensation, leave benefits, and wellness programs.
• Flexible work arrangements are supported depending on the specific requirements of the role.
• The agency is an equal opportunity employer focused on building an inclusive and diverse workforce.
• This is a full-time engagement based in Singapore.
• Candidates must be available to start within a reasonable timeframe as dictated by business needs.
• No travel is required for this role as it is based entirely in Singapore.
• There are no specific visa requirements for this position as it is intended for Singaporean citizens or eligible residents.
• The role may require participation in after-hours meetings to align with global technology partners occasionally.