Senior Product Manager
Job description
About the role
GovTech drives Singapore's Smart Nation initiatives and leads public sector digital transformation. This role offers the opportunity to make lives better by mastering your craft through continuous learning. You will embody Agile, Bold, and Collaborative values while delivering impactful solutions. The position focuses on taking an outside-in view, placing citizens and businesses at the center of every decision. You will play a part in Singapore's vision to build a Smart Nation and embark on a meaningful journey to build tech for public good.
Key facts
What you'll do
You will drive the development of one or more products under GovTech and manage the entire product lifecycle. You will develop product vision, design, and manage product roadmaps based on the strategic goals of the agency you are serving. Working closely with colleagues specializing in user experience and engineering teams, you will conduct research, conceptualize features, and ensure they are rolled out successfully and on time. You will define appropriate metrics, supervise consumer behavior, and perform data analysis to provide updates on feature performance. You may mentor junior team members, fostering growth within the team. You will serve as a key liaison between business leadership and product teams, advocating for product needs and user insights.
Product Strategy and Ownership
You will define and evolve product vision, roadmap, and priorities for your product area to improve internal productivity and service outcomes. You will translate operational needs into clear user stories, acceptance criteria, and success metrics while maintaining a prioritized backlog. You will own the product lifecycle end-to-end, from discovery through build, launch, and iteration, ensuring outcomes are realized post-launch.
Delivery Accountability
You will be accountable for delivery outcomes for your product area, including scope, timelines, quality, and operational readiness, working in partnership with engineering and delivery leads. You will drive delivery planning with the team, covering milestones, release plans, and dependencies, and keep stakeholders informed of progress and risks. You will proactively manage delivery risks, issues, and trade-offs, escalating early with options and recommendations. You will ensure solutions are production-ready by collaborating with engineering, architecture, security, and operations on non-functional and run requirements such as security, performance, and supportability.
Product Delivery and Execution
You will work with cross-functional teams, including engineering, design, data, QA, and operations, to deliver iterative releases while maintaining service continuity for critical operations. You will coordinate with data teams to validate adoption, refine features, and iterate based on measurable user behavior. You will oversee operational readiness, support handovers, and ensure services remain reliable during rollout and after launch. You will build trusted relationships with partner agencies to align priorities, manage dependencies, and streamline solution delivery. You will translate stakeholder requirements into clear specifications that engineers and QA can implement without ambiguity. You will mentor colleagues in product practices to strengthen capabilities across the product organization.
Requirements
You must have at least three years of experience managing digital products in public sector or regulated environments. You must demonstrate hands-on ability to manage roadmaps, backlogs, and delivery timelines for complex services. You must show strong skill in data analysis, user research, and translating insights into actionable product decisions. You must communicate clearly with both technical and non-technical stakeholders while maintaining rigorous documentation.
Nice to have
Experience working on Smart Nation or government digital services.
Skills and tools
Product management, roadmaps, stakeholder management, user research, data analysis, JIRA, and Confluence.
Practical notes
Job purpose
You will contribute to Singapore's Smart Nation vision by shaping digital services that serve citizens and businesses. You will advance GovTech's mission and shape your future with the organization today.