Lead Programme Manager, MCCY

About the role

You will oversee the lifecycle of digital initiatives for the Ministry of Social and Family Development, ensuring all projects meet public sector goals. This role requires managing complex governance, financial oversight, and multi-agency coordination to deliver measurable results for citizens. You will serve as the central point of ownership for strategic digital programmes, translating high-level policy mandates into actionable and sustainable delivery plans. The position demands a high level of accountability for end-to-end delivery, balancing citizen impact with operational feasibility and regulatory compliance. You will be responsible for establishing clear governance structures that align stakeholders and mitigate risks across the ministry. Success in this role will be defined by your capacity to drive measurable outcomes that improve social services through technology. You will work closely with cross-functional teams to ensure that every initiative is transparent, traceable, and aligned with national digital priorities. This is a senior leadership opportunity to shape the direction of digital transformation within a critical government agency.

Key facts

What you'll do

• Create roadmaps and objectives that turn policy goals into functional digital programmes, defining clear phases and milestones.
• Build and maintain multi-year plans that align with government priorities, incorporating scenario planning and contingency measures.
• Set up governance frameworks, including decision-making forums and risk management protocols, to ensure disciplined execution.
• Track programme performance against KPIs and milestones to ensure successful delivery, using data to inform corrective actions.
• Manage budgets, funding models, and resource allocation to ensure fiscal responsibility and value for public funds.
• Coordinate between policy teams, operational units, and external vendors to maintain alignment and resolve dependencies.
• Mentor staff on project management standards and data-driven decision-making, fostering a culture of continuous improvement.
• Conduct regular reviews of programme health, identifying bottlenecks, risks, and opportunities for optimization.
• Facilitate workshops and documentation sessions to capture requirements, assumptions, and change requests from stakeholders.
• Ensure that all digital initiatives adhere to government audit requirements and compliance standards.
• Drive benefits realisation by linking project outputs to tangible outcomes for citizens and partner agencies.
• Act as the primary liaison between technical teams and senior leadership, translating complex issues into clear narratives.
• Promote transparency and accountability through structured reporting and performance dashboards.
• Lead cross-agency collaboration, building trust and consensus among diverse partners to achieve shared objectives.

Requirements

• Minimum 8 years of experience in programme management, large-scale initiative delivery, or policy implementation, with a proven track record of success.
• Background in managing complex programmes that involve digital, operational, or policy elements, demonstrating versatility and depth.
• Proficiency in project management frameworks, including benefits realisation and risk management, with formal training or certification.
• Ability to write and present high-level papers and reports for senior management, showcasing clarity of thought and structured communication.
• Experience with financial oversight and government audit requirements, ensuring adherence to fiscal rules and controls.
• Strong ability to navigate ambiguous environments and build relationships across agencies, even in the absence of formal authority.
• Demonstrated experience in coordinating multi-stakeholder initiatives, balancing competing priorities and timelines.
• Commitment to public service values, including integrity, transparency, and accountability in all aspects of programme delivery.

Skills & tools

• Programme and project management frameworks, including methodologies tailored for public sector environments.
• Financial management and budget planning, with the ability to interpret fiscal documents and allocate resources effectively.
• Stakeholder management, focusing on mapping influence, managing expectations, and maintaining constructive engagement.
• Performance tracking and KPI monitoring, using data tools to measure progress and drive informed decisions.
• Policy implementation, ensuring that strategic directives are translated into practical and scalable digital solutions.
• Risk management and issue resolution, applying structured approaches to identify, assess, and mitigate potential threats.
• Communication and presentation skills, delivering concise and compelling updates to both technical and non-technical audiences.
• Collaboration tools and platforms used in government settings, supporting remote and hybrid work arrangements where applicable.

Practical notes

• GovTech provides a competitive total rewards package including wellness programs and leave benefits, subject to eligibility criteria.
• Flexible work arrangements are available depending on the specific requirements of the role, with adjustments made to support productivity.
• The agency is an equal opportunity employer focused on workplace inclusivity, ensuring fair treatment for all employees.
• This role is based in Singapore, and candidates must be willing to work within the designated office location as required.
• Applicants must meet the stated eligibility requirements without exception, and no alternative qualifications will be substituted.
• The selection process may include interviews, assessments, and reference checks conducted in accordance with government protocols.
• Only candidates who fully satisfy the outlined requirements will be considered for further review.
• Shortlisting decisions are at the discretion of the hiring agency, and feedback may not be provided for unsuccessful applicants.