Studio Manager

About the role

The Studio Manager position at FITT is a role that encompasses the comprehensive management of a boutique fitness studio. This position is designed for an individual who excels in sales, prioritizes client satisfaction, and demonstrates strong leadership skills. The Studio Manager will be responsible for overseeing daily operations, ensuring that the studio not only meets but exceeds its performance objectives while delivering an exceptional experience for all members.

Key facts

What you'll do

• Drive membership sales by achieving monthly revenue targets and implementing effective strategies to boost sales.
• Manage the entire lead generation process, including follow-ups and conversions, with a focus on outbound sales calls to prospective clients.
• Monitor and analyze key performance indicators (KPIs) such as conversion rates and member retention to inform business decisions.
• Provide training and support to front desk staff on effective sales techniques and ensure accountability in their roles.
• Cultivate a high-quality client experience by addressing concerns promptly and building strong relationships with members.
• Lead, mentor, and coach the front desk team and head instructor, ensuring efficient scheduling and execution of daily tasks.
• Oversee all aspects of daily studio operations, which include opening and closing procedures, class readiness, and maintaining cleanliness standards.
• Accurately complete administrative responsibilities, including reporting and updates in the customer relationship management (CRM) system.
• Implement marketing initiatives such as events and promotional activities to enhance visibility and attract new members.
• Maintain a proactive and engaging presence within the studio, exemplifying professionalism and high energy to inspire both staff and clients.

Requirements

• A minimum of 2 years of experience in a management role, preferably within the fitness or hospitality sector.
• Proven track record of success in sales, with a history of meeting or exceeding revenue goals.
• Strong leadership qualities, with the ability to effectively manage and motivate a team.
• Exceptional communication and interpersonal skills, enabling effective interaction with clients and team members.
• Highly organized, with a keen attention to detail and the ability to manage multiple tasks simultaneously in a dynamic environment.
• A genuine interest in fitness, wellness, and enhancing the client experience is essential.
• Ability to thrive in a fast-paced setting, adapting to changing priorities as needed.

Nice to have

• Previous management experience specifically within boutique fitness studios or the hospitality industry, which would be beneficial in understanding the unique challenges and opportunities in this sector.
• Familiarity with CRM software and its application in managing client relationships and sales processes.
• Experience in executing marketing strategies and events that drive member engagement and community involvement.

Skills & tools

• Proficiency in CRM software to manage client interactions and sales data effectively.
• Strong analytical skills to assess performance metrics and make data-driven decisions.
• Excellent organizational skills to maintain studio operations smoothly and efficiently.
• Familiarity with fitness industry trends and best practices to stay competitive in the market.

Practical notes

This opportunity is with a rapidly expanding boutique fitness brand, marking its inaugural location in New York, which has recently celebrated its one-year anniversary. The Studio Manager will play a crucial role in shaping the studio's culture and success as it continues to grow. This position offers a chance to be part of a community dedicated to health and wellness while leading a team. If you are a motivated individual with a passion for fitness and a knack for management, we encourage you to apply and join us in making a positive impact on our members' lives.

About the company

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. We're filling this role for a client building a consumer health platform that measures and interprets hormone and biomarker data, translating complex physiological insights into personalized guidance through a mobile app designed to help people better understand and take action on their health.