Vice President, Field Operations

About the role

FITT is collaborating with a groundbreaking wellness firm that is fundamentally reshaping the hospitality sector through a unique social wellness club model. This senior executive will direct field operations across several club sites, ensuring smooth daily functioning, financial success, and a superior experience for every single guest who walks through the door. Reporting directly to the Founder and CEO, this position involves supervising General Managers, guiding on-site leaders, and making sure corporate strategies are carried out flawlessly at each venue. It is a highly visible, hands-on leadership position requiring deep engagement with club teams to elevate performance and drive sustainable growth.

Key facts

What you'll do

• Direct and mentor General Managers working at various club locations to elevate their leadership capabilities and performance.
• Establish and maintain consistent operational standards across every single club site to ensure uniformity and quality.
• Enhance revenue streams, profit margins, and overall business performance metrics through strategic operational decisions and oversight.
• Track key performance indicators and four-wall economics to identify opportunities and drive measurable results consistently.
• Create uniform operating procedures and comprehensive training materials for all sites to reduce variance and improve efficiency.
• Work with different departments to ensure company initiatives are executed successfully and on schedule across the board.
• Advocate for a premium guest experience while building strong, high-performing teams that deliver exceptional service daily.
• Travel frequently between club locations to provide direct operational support and hands-on guidance to local leaders.
• Identify opportunities for growth and translate high-level strategy into daily actionable tasks for all operational teams.
• Ensure leaders are accountable for execution and measurable business outcomes consistently across all venues and departments.
• Coach on-site managers to improve their leadership skills and foster a culture of accountability and ownership.
• Partner cross-functionally to successfully execute company initiatives and overcome operational challenges effectively in a timely manner.

Requirements

• Possess seven or more years of multi-unit operations leadership in hospitality, fitness, retail, restaurants, hotels, private clubs, or high-touch service environments.
• Have a proven track record leading General Managers or senior operators across multiple locations successfully and repeatedly.
• Demonstrate strong business acumen by managing P and Ls, labor costs, and operational KPIs effectively on a regular basis.
• Serve as a direct leader who enjoys coaching teams, building accountability, and improving daily execution across all units.
• Have experience creating consistency across multiple locations through strong operational processes and effective, disciplined leadership practices.
• Feel comfortable working in a dynamic, founder-driven setting that demands high agility, adaptability, and quick decision making.
• Be based in New York City and willing to travel regularly for this full-time role without hesitation.
• Show deep expertise in driving operational performance and improving execution at scale across multiple business units.
• Bring a passion for wellness and hospitality while maintaining a relentless focus on profitability and financial health.
• Understand how to balance team development with strict adherence to company standards and established operational procedures always.

Nice to have

• Familiarity with social club concepts or innovative wellness business models is highly beneficial for this role.
• Prior experience implementing standardized training programs across diverse geographical areas would be very helpful and useful.
• Background in luxury hospitality or high-end service industries adds significant value to this leadership position greatly.
• Understanding of membership retention strategies and guest lifecycle management is a definite plus for the organization.
• Experience with revenue optimization and yield management within club or membership-based environments is an advantageous background.

Skills & tools

• Proficiency in managing profit and loss statements for multi-unit operations and complex financial reporting requirements accurately.
• Ability to analyze four-wall economics and key performance indicators to inform strategic business decisions effectively.
• Strong capability in labor cost management, scheduling optimization, and operational budget oversight to control expenses consistently.
• Excellent coaching and leadership development skills for mentoring senior operators and general managers toward success.
• Expertise in standardizing operating procedures and best practices across multiple physical locations efficiently and reliably.
• High aptitude for driving business results through consistent execution and disciplined operational management across all sites.
• Familiarity with hospitality management software and workforce planning tools to streamline daily processes and reporting.

Practical notes

• This role requires regular travel between various club locations to support on-site teams directly and frequently.
• The position reports directly to the Founder and Chief Executive Officer of the company on a daily basis.
• Candidates must be based in New York City and willing to commute to clubs regularly for support.
• Expect a highly hands-on approach with significant time spent inside the club environments working alongside staff.
• This is a full-time commitment within a dynamic, founder-driven organization that values action and immediate results.
• Regular engagement with leadership at every location is essential to maintaining operational excellence and company standards.

About the company

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. We're filling this role for a client building a consumer health platform that measures and interprets hormone and biomarker data, translating complex physiological insights into personalized guidance through a mobile app designed to help people better understand and take action on their health.