Offline Operations Intern

About the role

In this internship, you will support Emma Sleep's B2B Supply Chain teams in Lisbon with a clear focus on driving efficiency and consistency across operations. Your primary mission will center on one operational objective where your work directly influences performance outcomes and process execution. You will own tasks that ensure data integrity, streamline workflows, and provide clear reporting to stakeholders across departments. Success in this role is defined by your ability to process information accurately and communicate insights that help teams make better decisions. You will be expected to follow defined procedures while also identifying opportunities to refine how work is completed. The role requires reliability, attention to detail, and a willingness to collaborate with colleagues across different functions and regions. You will contribute to tangible improvements in how orders, inventory, and returns are managed on a daily basis.

Key facts

What you'll do

Process data and refine workflows to remove errors and increase efficiency for operations teams, ensuring that procedures are followed correctly and improvements are documented for future use.

The results are documented and shared with cross-functional partners to maintain alignment and support better coordination between departments.

Process indicators are tracked and reported to guide decisions on production, logistics, and quality improvements, with reports informing stakeholders and highlighting opportunities for stronger execution.

Deliveries are monitored to resolve delays and protect the customer experience in last mile flows, working closely with partners to minimize disruptions.

Inventory accuracy is maintained through warehouse tracking and process optimization, reducing discrepancies and improving reliability of stock information.

Return flows are managed to ensure timely processing and clear communication with partners, supporting customer satisfaction and smooth operations.

Demand forecasts and production schedules are supported to sustain optimal stock levels, helping the business respond to changes in demand effectively.

Order progress is tracked to resolve bottlenecks and ensure accurate fulfilment, preventing delays and improving transparency for internal and external stakeholders.

Operational dashboards are maintained to surface performance insights and improvement opportunities, enabling data driven discussions and actions.

You analyze data and work comfortably with numbers to identify patterns and improvements, translating raw information into practical recommendations.

You follow defined processes and seek ways to optimize workflows for greater efficiency, balancing adherence to standards with continuous improvement.

You communicate effectively in English in written and collaborative settings, ensuring that instructions, updates, and reports are clear and understood.

You collaborate successfully with colleagues across different countries and time zones, respecting working norms and contributing to shared goals.

You begin available to start within the next two months, allowing for a smooth transition into the team and minimal ramp up time.

Requirements

You communicate effectively in English in written and collaborative settings, ensuring clarity and professionalism in all interactions.

You analyze data and work comfortably with numbers to identify patterns and improvements, using quantitative insights to support decisions.

You follow defined processes and seek ways to optimize workflows for greater efficiency, demonstrating discipline and initiative in how you work.

You collaborate successfully with colleagues across different countries and time zones, showing respect for diverse working styles and expectations.

You begin available to start within the next two months, providing sufficient lead time for planning and integration into the team.

You have a degree requirement as stated, confirming that you are enrolled in or have completed a higher education program.

You are comfortable using tools for data analysis, reporting, and workflow management, showing basic competence with common business applications.

You use communication platforms to align with international teams, staying engaged through chat, email, and virtual meetings.

You are curious, reliable, and easy to work with, building trust through consistent behavior and transparent communication.

You respond well to structured feedback and use coaching to improve your performance during the internship.

Nice to have

Practical experience in logistics, operations, or supply chain is valued, giving you a stronger context for how decisions impact real workflows.

Skills & tools

You work with tools for data analysis, reporting, and workflow management, using them to track progress and highlight issues.

You use communication platforms to align with international teams, ensuring that messages are timely, clear, and actionable.

Practical notes

The internship is based in Lisbon and requires availability to start soon, supporting a quick onboarding process.

Travel within the listed markets may be required for exposure to operations, providing context on how the business serves different regions.

Typical interview steps

Internship hiring usually involves a resume review, a behavioral conversation, and sometimes a skills exercise. Candidates are evaluated for potential, curiosity, and communication rather than deep experience. You should expect questions that focus on how you handle tasks, collaborate with others, and respond to challenges. Showing interest, asking questions, and preparing examples from projects or coursework will strengthen your candidacy. Interviewers at this level care most about motivation and coachability, looking for candidates who demonstrate ownership and a structured approach to work. Real examples from projects, classes, or clubs beat generic answers, so bring specific situations that highlight your problem solving and collaboration.

Good to know

Roles in operations often combine analytical work with coordination across teams, requiring comfort with both detail and big picture thinking.

Data driven decisions are central to supply chain and logistics functions in consumer companies, meaning that numbers and insights guide key choices.

Clear communication and structured documentation support efficient collaboration, reducing misunderstandings and rework.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable, as it shows that you are thinking about real experiences and long term development. Questions about the manager's priorities are especially valued, because they help you understand expectations and how you can contribute quickly.

Career growth

Internships are a bridge to early careers, providing a structured path from learning to contributing on meaningful tasks. A strong internship can lead to a full-time offer and a head start on experience, especially when you demonstrate consistency and ownership. Interns who take ownership, ask questions, and document their work get the most out of the program, gaining skills and references that support future opportunities. Interns who treat the program like a real job, with follow through and visible ownership, convert to full-time offers at the highest rates, showing that commitment and reliability are noticed within the organization.