Process Excellence Intern

About the role

The role examines Emma Sleep operations to uncover efficiency and clarity opportunities. It strengthens supply chain documentation and supports project execution through structured reporting. The intern will act as a connector between data, process, and people to ensure that improvements are both meaningful and actionable. You will challenge the status quo by questioning how work is done and identifying small changes that create outsized impact. This position is designed for someone who thrives on structure, enjoys systematic thinking, and wants to see a project move from idea to implementation. You will translate vague ideas into clear steps while maintaining a sharp focus on accuracy and long-term sustainability. Success in this role will be measured by the quality of your analysis, the clarity of your documentation, and the tangible improvements you help drive.

Key facts

What you'll do

Operational and performance data reveal trends and gaps, and the findings guide improvement priorities.

Reports and datasets are built and maintained using Excel and/or Python to support decision making.

Supply chain processes are documented, and improvements are designed with clear procedures and controls.

Stakeholders across teams and departments collaborate to align on goals and share information.

Process improvement initiatives and operational projects are executed to meet defined objectives and timelines.

Methods and steps are captured in documentation, trackers, and standard operating procedures.

Assigned tasks are owned and delivered independently within defined timelines to meet expectations.

You will analyze historical performance metrics to identify patterns, anomalies, and root causes of variability.

You will partner with cross-functional collaborators to gather requirements and ensure alignment on shared objectives.

You will maintain and enhance process documentation to reflect current practices and agreed-upon changes.

You will support the execution of discrete projects by tracking milestones, risks, and dependencies in a structured way.

You will translate business needs into clear process maps, checklists, and visual dashboards for different audiences.

You will verify data integrity and consistency before using insights to recommend process adjustments or policy updates.

You will contribute to the creation of standard operating procedures that make work predictable, transparent, and easy to follow.

Requirements

The posting states a bachelor's degree requirement. You are pursuing or have recently completed a degree in Supply Chain, Business, Engineering, Data Analytics, or a related field.

You bring prior internship or work experience in analytical, operational, or project-based roles.

You are skilled in Excel, including pivot tables, formulas, data cleaning, and reporting.

You have basic Python knowledge or experience using it for data analysis and reporting.

You work comfortably with large datasets and extract meaningful insights.

You communicate effectively in writing and speaking.

You manage multiple tasks independently while maintaining accuracy and focus.

You are structured, organized, and detail-oriented with high standards for documentation and process clarity.

You are comfortable working within a fast-paced, international environment where priorities can shift quickly.

You demonstrate strong problem-solving skills and a logical approach to breaking down complex issues.

You show initiative in seeking clarification and confirming understanding before taking action.

You are reliable, punctual, and committed to delivering high-quality work on time.

Practical notes

The position is based in Lisbon as an internship with a monthly compensation of $1250, including meal allowance and Coverflex benefits. Employee discounts on Emma products apply across EU markets. Private health insurance includes dental care, and in-house Portuguese classes are offered from beginner to advanced level. The role involves collaboration within an international team, participation in company events, and decision-making authority from day one. Typical interview steps

Internship hiring usually involves a resume review, a behavioral conversation, and sometimes a skills exercise. Candidates are evaluated for potential, curiosity, and communication rather than deep experience. Show interest, ask questions, and prepare examples from projects or coursework. Interviewers at this level care most about motivation and coachability. Real examples from projects, classes, or clubs beat generic answers.

Good to know

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Internships are a bridge to early careers. A strong internship leads to a full-time offer and a head start on experience. Interns who take ownership, ask questions, and document their work get the most out of the program. Interns who treat the program like a real job, with follow through and visible ownership, convert to full-time offers at the highest rates.