Staff Program Manager, NPI and Product Operations

About the role

Druva is seeking a Staff Program Manager to lead efforts in New Product Introduction and Product Operations. This role oversees the coordination of cross-functional teams to ensure successful product launches and ongoing operational excellence across the organization. The position is based in Santa Clara, California, and reports into Druva's product leadership structure. The manager will drive alignment between engineering, operations, and business stakeholders throughout the entire product lifecycle. This individual will take ownership of program outcomes and work closely with senior leadership to prioritize initiatives and remove blockers.

Key facts

What you'll do

Lead cross-functional planning sessions for new product introduction across multiple engineering and operations teams.

Own the end-to-end NPI timeline from initial concept approval through full production readiness and launch.

Coordinate with engineering teams to define detailed product specifications and operational requirements for each release.

Track milestone progress on a weekly basis and escalate risks to senior leadership without delay.

Develop and maintain comprehensive product operations dashboards that provide visibility into program health and status.

Facilitate clear communication between product management, supply chain, and quality assurance stakeholders at every stage.

Drive meaningful process improvements in product launch workflows and operational handoff procedures across departments.

Manage resource allocation and capacity planning for all NPI-related initiatives and ongoing product operations.

Conduct thorough post-launch reviews to capture lessons learned and apply insights to future releases.

Align product operations strategy with broader company goals and long-term growth plans consistently.

Support the transition of new products from development environments into steady-state operations with minimal disruption.

Establish standard operating procedures that govern product operations across the organization in a repeatable way.

Requirements

Proven experience managing complex product introduction programs in a technology or software company environment.

Strong organizational skills with the ability to juggle multiple competing priorities simultaneously and effectively.

Excellent written and verbal communication abilities across diverse stakeholder groups at all organizational levels.

Experience working with engineering and operations teams in a fast-paced, deadline-driven environment consistently.

Ability to analyze quantitative data and translate findings into actionable program decisions and recommendations.

Bachelor's degree in a relevant field such as business, engineering, or equivalent practical experience.

Self-directed mindset with demonstrated ownership of outcomes and accountability for deliverables on time.

Comfortable operating in a matrixed organization where direct reporting authority over team members is limited.

Demonstrated ability to influence without direct authority across organizational boundaries and functional groups effectively.

Familiarity with product lifecycle management principles and operational best practices in a product-led company.

Nice to have

Familiarity with cloud-based data protection or SaaS product environments and their operational nuances.

Prior experience at a company that serves enterprise customers at scale with complex needs.

Knowledge of regulatory or compliance considerations that apply to product operations in the industry.

Background in both program management and product operations functions within a technology organization.

Understanding of data privacy regulations that directly apply to the company's product offerings and services.

Exposure to agile or iterative development methodologies and how they impact product operations workflows.

Skills & tools

Project management methodologies and frameworks for structured execution of complex programs and initiatives.

Data analysis and reporting tools used for tracking program health, milestones, and overall outcomes.

Collaboration platforms that enable effective coordination across distributed teams and cross-functional functions.

Process mapping and workflow optimization techniques for identifying bottlenecks and improving efficiency.

Stakeholder management and communication planning approaches to keep all parties informed and aligned.

Financial and resource planning tools used for budget oversight and capacity forecasting purposes.

Root cause analysis methods for diagnosing operational issues and implementing lasting corrective actions.

Documentation standards and knowledge management practices for maintaining institutional product operations knowledge.

Practical notes

This role is based in Santa Clara, California, with no remote or work-from-home arrangement indicated in the listing.

The engagement type and compensation details have not been disclosed by the employer at this time.

Candidates should expect to work within Druva's product operations organization located in the Silicon Valley area.

The hiring timeline and application deadline are not currently specified in the available job listing.

Applicants should be prepared to discuss their experience with NPI and product operations during the interview process.

This position may require occasional travel to other company offices or customer sites as operational needs dictate.