Product Operations Specialist | Imagine Live

About the role

Bamboohr is seeking a Product Operations Specialist to join the Imagine Live team in Yerevan. This is a full-time position focused on supporting the day-to-day operations of the Imagine Live product in a dynamic and fast-moving environment. The specialist will work closely with cross-functional teams to ensure smooth product delivery and operational excellence across all stages of the product lifecycle. The role involves coordinating between engineering, design, and business stakeholders to maintain product quality and operational consistency. The specialist will serve as a key operational contact for the Imagine Live product, helping to align internal processes with business objectives and user needs.

Key facts

What you'll do

1 Monitor the performance and reliability of the Imagine Live product on a daily basis to ensure consistent uptime and quality.

2 Coordinate with engineering teams to track bug fixes, feature requests, and scheduled rollouts across the product roadmap.

3 Maintain detailed operational documentation for internal teams and external partners to support smooth day-to-day workflows.

4 Gather and organize user feedback from multiple channels to inform product improvement cycles and prioritization decisions.

5 Support the launch of new features by preparing operational runbooks, checklists, and step-by-step deployment guides.

6 Communicate status updates, incident reports, and resolution timelines to relevant stakeholders in a clear and timely manner.

7 Identify and escalate operational risks that may affect product availability, user experience, or service reliability.

8 Collaborate with customer support teams to troubleshoot and resolve product issues reported by end users.

9 Analyze operational metrics and usage data to surface trends and recommend meaningful process improvements.

10 Participate in sprint planning, backlog grooming, and product review meetings with the Imagine Live team.

11 Ensure compliance with internal operational standards, documented procedures, and agreed-upon service level agreements at all times.

12 Automate repetitive operational tasks where feasible to improve team efficiency and reduce manual overhead.

13 Facilitate cross-team communication by organizing operational syncs, status meetings, and knowledge-sharing sessions on a regular cadence.

14 Contribute to the continuous improvement of operational processes by proposing new workflows and tooling enhancements.

Requirements

1 Familiarity with product operations workflows in a software or gaming environment is essential for this role.

2 Strong written and verbal communication skills in English are required to work effectively with global teams.

3 Ability to manage multiple tasks and prioritize effectively in a fast-paced and deadline-driven setting.

4 Experience with cross-functional collaboration across engineering, product, and design teams is highly valued.

5 Attention to detail and a methodical approach to documentation, reporting, and process tracking.

6 Comfort with working in a distributed team structure based in Yerevan with some remote flexibility.

7 Basic understanding of live streaming or real-time interactive product technologies and their operational considerations.

8 Demonstrated ability to coordinate between different departments and external partners to drive operational outcomes.

9 Self-motivated individual who can work independently while also contributing to a collaborative team environment.

10 Interest in the gaming and entertainment technology sector with a desire to grow within it.

Nice to have

1 Prior experience working at a company that operates live or real-time digital products and services.

2 Familiarity with project management tools such as Jira or Asana for tracking operational tasks.

3 Knowledge of basic data analysis and reporting using spreadsheets, dashboards, or visualization tools.

4 Understanding of service level agreements, incident management processes, and operational risk frameworks.

5 Experience with live event production or broadcast operations workflows in a digital context.

Skills & tools

1 Product operations and process management methodologies for software delivery and improvement.

2 Communication and stakeholder coordination across distributed and remote teams in different time zones.

3 Documentation and knowledge base management practices for internal and external use.

4 Incident tracking, triage, and escalation procedures for resolving product-related operational issues.

5 Basic data analysis and metric interpretation using operational dashboards and reporting tools.

6 Familiarity with live streaming or real-time interactive product ecosystems and their technical requirements.

7 Understanding of agile development cycles and how operational teams integrate with sprint workflows.

Practical notes

1 This role is based in Yerevan and operates on a full-time schedule with standard business hours.

2 The Imagine Live team works within Bamboohr to deliver live interactive entertainment experiences to a global audience.

3 The specialist will report to the product operations lead within the Imagine Live organization structure.

4 Regular collaboration with global teams requires flexibility across time zones and willingness to attend synchronous meetings.

5 Candidates should expect a structured onboarding process and ongoing professional development opportunities within the company.