General Manager - Tucson, AZ 85719

About the role

General Manager

Tucson, AZ at DH Pace Company, Inc.

Overview of the opportunity

DH Pace Company, Inc. seeks a General Manager to lead its door business in Tucson, Arizona. The company distributes, installs, maintains, and repairs commercial, industrial, and residential door, docking, and security products. This is a family-owned, privately held organization with annual sales over $1 billion and more than 60 offices across the continental United States. In 2026, DH Pace celebrates 100 years in business. The selected leader will guide an established and growing operation that provides new and replacement doors and performs repairs across the region.

Position overview and responsibilities

The General Manager will own the Tucson operation, guiding commercial teams and clients toward steady growth. Daily decisions will shape customer service, revenue results, and team momentum in this established market. The role requires full responsibility for commercial door operations, including budgeting, team leadership, and profit and loss accountability.

Key responsibilities include preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. The manager will recommend and implement approved procedural and process changes designed to increase customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget and forecast. This leader will use operations and process improvement expertise in a consultative manner, giving employees confidence in leadership and fostering adoption of daily work changes.

The manager will assist with employee and job scheduling, support technical and mechanical troubleshooting, and help resolve complex problems. Regular audits will ensure staff perform required daily tasks using company best practices, policies, and procedures. Division financial reports will be reviewed daily, weekly, and monthly to guide operational decisions. Hiring, training, and development of new employees will be central, with performance improved through daily coaching, monthly P&L and scorecard reviews, and yearly performance reviews.

The General Manager will lead meetings effectively, set performance expectations, hold employees accountable, and maintain professional communication with personnel and customers. Timely resolution of personnel matters and escalated customer concerns will be a priority. Additional duties include scheduling and overseeing customer projects to ensure the operation realizes increased revenues for New Construction, Aftermarket, and Service work for manual and automatic door lines of business.

Qualifications and experience

Applicants must bring a minimum of five years managing personnel, projects, sales, and customer service expectations. Experience must include operational revenues, expenses, and reporting in a leadership capacity. Commercial manual, automatic door, and hardware industry management experience is strongly encouraged. Candidates with service provider industry background, such as Heating, Ventilation, Air Conditioning, or other construction and building materials businesses that sell to end users, install, and service on site, will also be considered.

A bachelor's degree is preferred. Willingness and availability to train in Phoenix during the first six months of employment is required, with training trips ranging from one to five days and totaling approximately one month of time in Phoenix. Proficiency with Windows based programs, ERP, and CRM systems is necessary. The ability to interpret complex division financial reports and use Windows tools is essential.

Compensation and commitment

The position offers compensation between $120,000 and $150,000, plus performance bonus. This structure reflects the full scope of P&L responsibility and the operational demands of the role.

Nice to have

Experience in HAVAC or construction materials businesses that install and service end user products is valued.

Practical notes and next steps

Details will be confirmed Interested candidates are invited to review those materials and submit formal applications as instructed.

About the company

DH Pace operates across the continental United States with more than 60 offices. The company is an industry leader in commercial, industrial, and residential door, docking, and security products. As it marks 100 years in business in 2026, DH Pace continues to focus on long term value, operational excellence, and superior customer service.

What you'll do

• Meet the bar