Operations Manager - Bloomington, IL 61704

About the role

The Operations Manager at DH Pace in Bloomington, IL is responsible for the end-to-end oversight of daily field and office activities, ensuring seamless execution of service and new construction projects. You will partner directly with skilled field installers and service technicians to guarantee that existing customer projects are scheduled and completed on time, meeting all customer expectations. This role owns the responsibility of driving revenue growth by actively increasing New Construction and Service work for automatic entry doors, manual entry doors, commercial doors, and residential garage doors. You will foster a culture of operational excellence by implementing and adhering to the company's best practices, policies, and procedures to achieve targeted financial results. The position requires proactive customer engagement through sales calls, bid preparation, and quote generation to expand the company's market presence. You will also lead critical internal processes, including Length of Service reporting, SODD and Ageing meetings, and safety protocols to ensure compliance and continuous improvement. Success in this role is measured by your ability to manage team performance through coaching, development, and annual reviews while maintaining the highest level of customer satisfaction. Ultimately, you will serve as the key link between senior leadership and the field operation, translating strategic goals into actionable plans that enhance productivity and profitability.

Key facts

What you'll do

Perform day-to-day oversight of operations with a high sense of urgency within the fast-paced culture of the organization.

Manage and optimize pool management, routing efficiencies, and daily schedules to maximize department capacity and service levels.

Call on customers proactively to identify sales opportunities and prepare accurate bids and quotes for door and security solutions.

Ensure successful completion of projects by coordinating with skilled field installers and service technicians to meet timelines and expectations.

Lead weekly SODD and Ageing meetings to address operational inefficiencies and drive corrective actions.

Utilize analytical skills to evaluate operational data, financial results, and survey feedback to isolate key insights and implement process improvements.

Effectively communicate with customers on-site and in the office to confirm that the highest quality of service has been delivered.

Assist with the full employee lifecycle, including hiring, training, coaching managers, and conducting yearly performance reviews.

Maintain proficiency with Windows-based programs and ERP/CRM systems to manage budgets, ordering, and financial forecasting.

Develop and lead monthly safety meetings, department meetings, and financial reviews to ensure alignment with senior management objectives.

Ensure proper management of Length of Service reporting and all related metrics to track team performance.

Troubleshoot technical and mechanical issues, providing problem resolutions to support the installation and service teams in the field.

Support the achievement of financial objectives by driving New Construction and Service work revenues to meet or exceed the annual budget and forecast.

Perform other responsibilities and projects as assigned by senior leadership to support organizational goals.

Requirements

Bring a minimum of three (3) years of experience managing field and office personnel, sales, projects, budgets, and financials.

Demonstrate a proven ability to interface effectively with customers and sales staff while maintaining strong professional relationships.

Showcase a willingness to train up to three (3) times during the first 90 days in St. Louis, MO to adapt to different operational environments.

Hold a valid driver's license and maintain a good driving record as required for the role.

Be proficient with Windows-based programs and have hands-on experience with ERP/CRM systems.

Possess strong analytical skills to evaluate operational data, processes, and financial metrics for decision-making.

Exhibit technical application ability and a solid understanding of mechanical systems relevant to door and security operations.

Successfully complete reference checks, employment verifications, background checks, and drug screens prior to hire.

Earn a Bachelor's degree, which is preferred for this position and demonstrates a commitment to professional growth.

Nice to have

The role may favor candidates who have prior experience in commercial and residential door, docking, and security product distribution.

Experience with leadership in a manufacturing, distribution, or service environment could be advantageous for managing cross-functional responsibilities.

Knowledge of industry-specific metrics and Length of Service reporting best practices is preferred.

Familiarity with safety protocols and financial review processes in a field-service organization is a distinct benefit.

Candidates with a demonstrated history of team building and sales development in a regional operations setting are encouraged to apply.

Practical notes

This is a full-time onsite position based at 419 Bronco Drive, Bloomington, IL 61704.

The role may require occasional travel to job sites and customer locations as necessary to ensure project execution and satisfaction.

No specific visa requirements are outlined in the source material for this position.

There are no published working hour details, deadlines, or compensation figures provided in the source listing for this role.