Midwest Regional Operations Manager

About the role

This role defines and directs commercial service strategy for the Midwest. You will lead field teams, refine procedural standards, and mentor staff to achieve operational excellence. The position requires a strategic mindset and hands-on leadership to ensure consistent execution across all service locations. Your guidance will align daily activities with broader business objectives.

Positioned in Olathe, Kansas, this is a full-time opportunity central to the company's regional success. The selected candidate will serve as a primary resource for operational guidance and career development. Compensation reflects the scope and impact of the position.

You will own the commercial service strategy for the Midwest region. This involves driving team execution and improving customer outcomes through structured analysis and decisive action. The role requires shaping operational frameworks and defining clear process standards. You will mentor staff across multiple sites to build capability and ensure alignment. Success is measured by your ability to act as a trusted advisor.

Key responsibilities include guiding regional service performance through detailed workflow analysis. You will coordinate improvements across branches to enhance efficiency. Procedural refinement will be central to your work, aimed at elevating customer satisfaction. Profit margins and budget adherence must remain a priority in all initiatives.

You will utilize division financial reports to guide daily operations. Reviewing data on a daily, weekly, and monthly basis is essential for informed decision-making. This practice allows for timely course corrections and optimized resource allocation. You will translate insights into actionable shipping and implementation plans. Coordination will be required across service teams and site deployments.

Partnership with branches in Wichita, Topeka, Columbia, Joplin, Springfield, and Little Rock is critical. You will engage with these locations on regional priorities and performance goals. Driving analytical evaluation of metrics, surveys, and processes will help isolate issues. You will design effective changes based on this comprehensive assessment.

Technical proficiency is necessary to support mechanical operations. You must maintain competence with Windows-based programs and ERP/CRM systems. This technical foundation enables better support for field operations. A valid driver's license is required, with travel up to 25% across the Midwest region.

Qualifications

Candidates must hold a valid driver's license with a clean record. The role requires up to 25% travel throughout the Midwest region. A minimum of seven years of management experience is expected. Consideration will be given to both multi-site and single-site backgrounds.

Strong analytical ability is necessary to assess operations and financial results. You will evaluate survey feedback to determine cause and effect relationships. Isolating key information and understanding the impact of changes is essential. Proficiency with Windows programs and ERP/CRM systems is required for daily workflows.

A high school diploma is the minimum educational requirement. A bachelor's degree is preferred among candidates. No additional tools or specific software certifications are listed as mandatory. The ability to learn and adapt to new systems is valued.

What DH Pace Offers

DH Pace Company is a family-owned business with annual sales over $1 billion. The company operates through more than 60 offices across the continental United States. It is an industry leader in door, docking, and security product solutions. The organization is celebrating its 100th anniversary in 2026.

Comprehensive medical, dental, and vision coverage is available from the first full month. Generous paid time off includes paid holidays and floating holidays. Company-paid life insurance, short-term disability, and long-term disability are provided. A 401(k) plan with employer match is part of the benefits package.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options are available. Voluntary benefits include supplemental life and critical illness coverage. Employee discounts extend to you and your immediate family. Competitive compensation includes annual performance reviews.

Successful completion of employment verifications, background checks, drug screening, and a driving record check (if applicable) is required before hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.

What you'll do

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