Key Account Manager

About the role

You will oversee and expand strategic partnerships with Local Shop accounts to ensure long-term commercial success. This role requires a proactive professional to navigate retail challenges and coordinate with internal departments to maintain high service standards. You will act as the primary link between our partners and our organization, ensuring that all commercial objectives are met with precision. The position demands a high level of ownership over the full sales cycle from onboarding to growth initiatives. You will be responsible for turning complex partner needs into structured and scalable solutions. This role is critical in driving profitability and sustainability for each account under your management. You will continuously challenge the status quo to identify incremental improvements in value delivery.

Key facts

What you'll do

• Cultivate and sustain professional relationships with key partners to encourage shared success through consistent engagement and trust-building.
• Develop and implement plans to achieve profitable and and sustainable account growth by analyzing performance trends and market dynamics.
• Manage negotiations regarding high-impact marketing campaigns and business opportunities to secure favorable terms and alignment.
• Identify and resolve partner issues by providing customized solutions that address root causes and prevent future escalations.
• Coordinate with Marketing, Operations, and Sales teams to improve partner performance through integrated strategies and clear communication.
• Monitor account metrics and KPIs to guide data-driven improvements and highlight areas requiring immediate attention.
• Apply retail and supermarket industry insights to uncover new value for partners and stay ahead of sector-specific challenges.
• Maintain a hands-on presence in daily operations to ensure quality service and immediate response to emerging needs.
• Lead cross-functional workshops to align internal stakeholders on key initiatives impacting partner satisfaction.
• Translate complex internal policies into clear actions that support partner needs without compromising compliance.
• Drive commercial excellence by introducing innovative merchandising and promotional ideas tailored to each account.
• Act as the escalation owner for critical issues, ensuring timely resolution and minimal disruption to service levels.
• Build forecasting models for sales and promotions based on historical data and upcoming market activities.
• Champion the adoption of new tools and processes that enhance visibility into account health and performance.

Requirements

• 2-4 years of professional experience in business development or account management within a relevant industry context.
• Background in the retail sector with demonstrable experience in managing key accounts or customer relationships.
• Fluency in both Norwegian and English to ensure clear communication with internal and external stakeholders.
• Ability to manage multiple accounts simultaneously in a rapid work environment without sacrificing quality or attention to detail.
• Strong interpersonal skills for building trust and long-term partnerships through empathy and professional demeanor.
• Proven track record in strategic planning and commercial growth with tangible results from previous initiatives.
• Experience in negotiating contracts and commercial terms with retailers or supermarket chains is essential.
• Demonstrated ability to work with large datasets and KPIs to inform decision making and performance reviews.
• Comfortable operating in a fast-paced environment where priorities may shift frequently based on market demands.
• Strong written and verbal communication skills to articulate value propositions and resolve conflicts effectively.
• A solutions-oriented mindset that focuses on ownership and accountability for end-to-end task completion.
• Willingness to travel regionally within Norway to meet partners and attend key commercial events as required.
• Commitment to adhering to company policies and ethical standards in all professional interactions.

Skills & tools

Account management expertise with a focus on building and maintaining strategic retail relationships.

Strategic negotiation techniques to balance partner interests with organizational goals.

Data analysis and KPI tracking using standard business intelligence tools to monitor performance.

Retail and supermarket industry knowledge to understand category management and shopper behavior.

Cross-functional collaboration across Marketing, Sales, and Operations to align on joint objectives.

Proficiency in standard office software and communication platforms to ensure efficient workflows.

Practical notes

Benefits include a mobile plan with phone support, discounted gym membership, and public transport cost assistance to support daily commuting needs.

Package includes private health and travel insurance, a competitive pension plan, and 5 weeks of vacation to promote work life balance.

Perks include a foodora Pro subscription and access to LinkedIn Learning to support continuous professional development.

Regular social events and company parties are part of the office culture to foster team cohesion and engagement.

This role is based in Oslo, Norway, and operates as a full-time position within the foodora team under the Delivery Hero Group. The successful candidate will report to the local management team and be expected to integrate fully into the company's collaborative working environment. Travel within the region may be required to service key accounts and participate in joint planning sessions with internal stakeholders. The selection process will prioritize candidates who can demonstrate a clear understanding of retail dynamics and a passion for building long-term commercial relationships.