Account Executive Sr

About the role

Account Executive Sr | Delivery Hero

This position holds responsibility for the complete lifecycle of key strategic accounts within the PedidosYa portfolio. The primary mission is to drive sustainable growth by ensuring exceptional service delivery and maximizing the adoption of core commercial solutions, specifically Ads, Promos, and Plus. Success in this role is defined by the ability to generate revenue while rigorously protecting profitability. The incumbent will act with deep empathy, engaging partners by understanding their unique business contexts and operational challenges. The position requires a data-driven approach to analyze performance, resolve internal process conflicts, and propose efficiency improvements. Key duties include managing post-sales relationships, maintaining partner satisfaction, and securing long-term loyalty. The role further encompasses developing and negotiating commercial and billing conditions, as well as managing the investment in promotions and advertising to achieve the optimal return for both the company and its partners.

Core Responsibilities

The daily execution of this role involves a wide range of strategic and operational tasks. You will be responsible for the active management and growth of assigned partner accounts, ensuring their success and retention. A critical function is analyzing partner performance metrics to identify trends, growth opportunities, and potential operational risks. You will guide partners in the adoption and effective use of Ads, Promos, and Plus solutions, focusing on maximizing their revenue generation and retention rates. The role demands the management of the portfolio investment in promotional and advertising initiatives, conducting analysis to determine the most optimal investment strategy for each client. You will also develop and agree upon commercial terms and billing conditions, ensuring they align with business objectives. To ensure seamless operations, you will coordinate with internal product and operations teams to resolve any conflicts arising from processes or policies. also, you will be responsible for training partners on the available tools within the PedidosYa app, ensuring correct usage and a positive end-user experience. This includes planning and organizing your workload with a high degree of autonomy to achieve results across a diverse and dynamic market. The role may require traveling within the city or region to meet partner expectations and provide direct support.

Required Professional Profile

Candidates must bring a proven track record of experience in generating and managing client portfolios and accounts. A strong analytical profile is essential, with the ability to understand the business landscape and base decisions on concrete data and insights. The ideal professional will demonstrate exceptional capacity in planning, organizing tasks, and working independently with a clear orientation toward achieving results. Outstanding interpersonal, communication, and teamwork skills are mandatory for success in this collaborative environment.

Additional Desirable Qualifications

Possessing knowledge in Marketing, particularly an understanding of digital marketing indicators such as CPO, CPA, CPC, and conversion ratios, is highly desirable. This knowledge will enhance your ability to drive partner growth and optimize marketing investments effectively.

Skills and Tools

Professional proficiency in G-suit and Microsoft Office is required to perform the duties of this role effectively.

Company Context and Values

PedidosYa is a leading technology company in delivery and quick-commerce across Latin America. As part of the global Delivery Hero group, we operate in 15 countries, connecting millions of users, businesses, and riders with a vast array of products and services. We believe that the impact of our work is measured not only by results but by how we achieve them. Our culture is powered by diversity, and we are committed to building inclusive teams that bring different perspectives to our organization. We welcome applications from all individuals, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, or other personal characteristics. If you require any reasonable adjustment or specific accessibility for the interview process, please let us know during your application. You are also invited to share your pronouns (he/him, she/her, they/them) from the first point of contact.

Practical Information

This is a full-time position based in Managua, Nicaragua. The compensation package for this role is 800,000 NIO per year, reflective of the experience offered. Please confirm all details regarding the application process on the official channel.

What you'll do

• Meet the bar Practical notes