Key Account Manager

About the role

Key Account Manager

This page outlines the role of Key Account Manager within our organization. The position is central to our strategic growth initiatives. The core purpose is to manage, grow, and consolidate orders with our strategic partners. Success in this role requires building very strong and solid relationships with key accounts. We aim to maximize their potential, improve their performance, and deliver on their specific needs and requests. Providing insightful guidance and negotiating favorable deals and special contractual terms are essential components of this position.

Responsibilities

You will be responsible for building and maintaining effective long-term relationships. This involves managing a high level of satisfaction with key senior-level decision-makers and influencers. These assigned accounts may include major strategic customers within a specific geographic region or industry focus. Identifying, developing, and typically closing new sales opportunities forms a critical part of the role. You will create demand for the organization's products and services by actively raising their profile with customers.

Regular status and strategy meetings with the customer's senior management are required. These meetings serve to understand their evolving needs and link them to the organization's product and service strategies. It is vital to maintain consistent service quality for all brands. You must maintain continuous business relationships with clients and restaurants. Providing excellent service and support is necessary to build strong relationships and resolve operational issues between clients, restaurants, and the company.

Optimizing restaurant content, including MOA and Delivery time, is a key task. You will maintain regular relationships with various stakeholders from the brand. Providing quarterly reviews to partners is mandatory to showcase areas of growth and potential improvement. Maintaining high service levels is essential to ensure a seamless experience for both customers and partners. You will work internally with various departments to ensure all brand requirements are fully met. Updating and maintaining a track record of all activities related to the brand on SalesForce is also required.

Qualifications

The role requires a minimum of 3-5 years of full-time professional experience in a related field. Previous experience working in an e-commerce or FMCG company is considered a plus. An in-depth knowledge of the Food Industry Market and e-commerce is necessary. The ability to analyze data and sales statistics to curate a solution is required. Proficiency in Excel is mandatory. Excellent verbal and written communication skills are essential.

About the Company

Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. The company is headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Location and Engagement

This role is based in Maadi, Egypt. The engagement type is a contract position. The compensation for this role is 18000 EGP per month.

What You'll Do

You will set demand for organization offerings among assigned key accounts. Guiding restaurant experience quality to remain consistent for every brand is a priority. Charting customer status meetings to connect their aims with product roadmaps is a core function. Entering new opportunities into SalesForce while maintaining accurate activity records is required. Coordinating with internal teams ensures partner requirements are fully met. Refreshing menu timing and merchant agreement details helps optimize the ordering flow. Delivering quarterly reviews that highlight growth paths and priority focus areas is part of the routine. Maintaining ongoing partnerships with restaurants to resolve issues quickly is essential.

Requirements

You must hold at least three years of full-time relevant professional experience. A background in e-commerce or FMCG is required. You must deeply understand food industry markets and e-commerce dynamics. The ability to interpret data and sales figures to design clear solutions is necessary. Confidence and precision in handling Excel are required. Clear communication in speech and writing is mandatory.

Practical Notes

Please The role utilizes Talabat and SalesForce as primary tools. No preferred items are listed.