Account Manager SMB Kazakhstan

About the role

We are seeking a dedicated Account Manager to join our Commercial Team in Kazakhstan, where you will play a crucial role in supporting local restaurant partners. Your primary focus will be to enhance their business performance through tailored advertising solutions. By leveraging data-driven insights, you will help these small and medium enterprises improve their visibility and sales on the Glovo platform.

Key facts

What you'll do

• Develop and implement strategic commercial plans aimed at boosting sales and enhancing Glovo's market presence in Kazakhstan.
• Manage a diverse portfolio of restaurant partners, identifying opportunities to increase their sales through effective promotional strategies.
• Analyze sales metrics, including order volume, product performance, campaign return on investment (ROI), and overall operational efficiency.
• Utilize data analytics to uncover sales trends, address underperforming campaigns, and propose actionable improvements.
• Execute commercial initiatives designed to expand market share and ensure partner success.
• Spearhead internal projects focused on enhancing team productivity and improving the success rates of sales pitches.
• Engage directly with partners to present opportunities, negotiate favorable deals, and drive overall business growth.
• Collaborate with cross-functional teams to align on marketing strategies and ensure the successful execution of campaigns.
• Monitor industry trends and competitor activities to identify new business opportunities and threats.
• Provide training and support to restaurant partners on how to effectively use the Glovo platform for maximum benefit.
• Prepare and present regular performance reports to stakeholders, showcasing progress and areas for improvement.
• Foster strong relationships with partners through regular communication and support, ensuring their long-term satisfaction and loyalty.

Requirements

• Proven experience in sales or account management, with a strong background in cold calling and pitching to potential clients.
• Proficiency in data analysis, with the ability to identify trends and provide insightful recommendations based on quantitative findings.
• Exceptional negotiation and communication skills, essential for building and maintaining long-lasting relationships with partners.
• Strong problem-solving abilities and adaptability to thrive in a dynamic, fast-paced work environment.
• Familiarity with the food delivery industry or e-commerce is a plus.
• A proactive approach to work, with the ability to manage multiple tasks and priorities effectively.

Nice to have

• Experience working with small and medium-sized enterprises (SMBs) in a consulting or advisory capacity.
• Knowledge of digital marketing strategies and tools that can enhance partner visibility and sales.
• Fluency in additional languages, particularly Russian or Kazakh, to better serve local partners.
• Previous experience in a startup environment, showcasing flexibility and innovation.

Skills & tools

• Sales and account management expertise, with a focus on relationship building.
• Proficient in data analysis and metrics reporting tools to track performance and inform decisions.
• Strong negotiation and communication skills, essential for effective partner engagement.
• Strategic planning capabilities to develop and execute successful commercial initiatives.
• Familiarity with CRM software and other sales management tools to streamline processes.

Practical notes

• As part of your employment, you will enjoy several benefits, including private health insurance, monthly credits for Glovo services, and a partnership with 1FIT gyms for fitness support.
• Language support is available, offering classes in Spanish or English to enhance your communication skills.
• Our flexible work policy allows for two remote workdays per week, three weeks of work-from-anywhere opportunities each year, and an additional seven days of holiday to promote work-life balance.
• Enhanced parental leave is provided, reflecting our commitment to supporting employees during significant life events.
• We encourage applicants to include their pronouns in their application to foster an inclusive hiring process.

Join us at Delivery Hero and be part of a team that is dedicated to making a difference in the local restaurant industry while driving your career forward in a vibrant and supportive environment.

About the company

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience - fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany.