Account Manager Groceries Kazakhstan

About the role

Join the Groceries team at Glovo to drive growth within our most rapidly expanding vertical. You will manage key merchant relationships and optimize operational performance to transform the instant delivery landscape in Kazakhstan. In this capacity, you will own the end-to-end success of your portfolio, acting as a strategic advisor to merchants while ensuring Glovo's operational standards are met and exceeded. Your daily work will involve analyzing complex datasets to uncover growth opportunities and removing blockers that prevent partners from thriving in the marketplace. You will translate business objectives into concrete actions that directly impact order volume, user acquisition, and retention within the grocery category. This role requires a proactive mindset and the ability to navigate ambiguity while maintaining a high level of ownership and accountability. Ultimately, you will be the primary architect of sustainable performance improvements for your merchants, ensuring alignment between their goals and Glovo's strategic priorities.

Key facts

What you'll do

• Analyze operational metrics including order volume, user growth, and revenue to identify trends and actionable insights for portfolio optimization.
• Build and maintain long-term partner relationships through structured business reviews, proactive communication, and collaborative strategic planning sessions.
• Translate complex data sets into clear, data-driven insights that help partners improve their delivery operations, inventory management, and promotional effectiveness.
• Synthesize and elevate partner feedback to inform improvements across marketing, product, and operational functions to ensure a closed-loop learning system.
• Serve as the primary brand representative for Glovo in merchant interactions, ensuring consistent service standards and adherence to operational best practices.
• Own the end-to-end management of key grocery accounts from onboarding through maturity, ensuring alignment with global and regional objectives.
• Monitor competitive dynamics and market trends to adjust strategies and maintain Glovo's position as the leading instant delivery platform in the region.
• Coordinate cross-functional support with logistics, operations, and product teams to resolve merchant issues swiftly and maintain high satisfaction levels.
• Design and implement performance dashboards using GSheets to track key performance indicators and forecast future opportunities.
• Develop and execute merchant growth plans that include targeted promotions, onboarding strategies, and retention initiatives specific to the grocery vertical.
• Lead root cause analysis for underperforming metrics and partner them with concrete, time-bound action plans to drive rapid recovery.
• Act as a liaison between merchants and internal departments to ensure feedback is captured, prioritized, and acted upon efficiently.
• Conduct regular training sessions for merchants on platform features, policy updates, and data interpretation to empower their success.
• Ensure all commercial activities and negotiations align with Glovo's compliance standards and ethical guidelines.

Requirements

• Bring 1-2 years of professional experience in analytical environments such as business operations, consulting, or fast-paced startups.
• Demonstrate strong data analysis skills with high proficiency in GSheets to generate actionable recommendations for partners.
• Exhibit the ability to manage complex projects independently from initial concept through full execution and post-launch review.
• Communicate with exceptional clarity and influence stakeholders through structured arguments and persuasive storytelling.
• Show fluency in both English and the local language to navigate stakeholder conversations and negotiate effectively.
• Apply meticulous attention to detail to ensure accuracy in reporting, forecasting, and operational decision-making.
• Maintain a persistent approach to problem-solving, digging deep into issues until root causes are identified and resolved.
• Thrive in a dynamic environment where priorities shift frequently and adaptability is essential for success.
• Respect ethical boundaries and handle confidential merchant information with the utmost discretion and integrity.
• Align with Glovo's mission of providing instant delivery and support the team's commitment to operational excellence.

Nice to have

• Leverage experience managing processes at scale to optimize multi-market operations and improve efficiency.
• Apply prior experience in the grocery or retail vertical to accelerate understanding of sector-specific challenges.
• Utilize background in stakeholder management to foster stronger relationships across cross-functional teams.

Practical notes

• Benefits include private health insurance, monthly Glovo credits, 1FIT gym access, and language classes for Spanish or English.
• Flexible work policy allows for two days of remote work per week, plus three weeks of work-from-anywhere time per year.
• Additional perks include seven extra vacation days and enhanced parental leave.
• Candidates are encouraged to include their pronouns in their application.