Account Manager

CoopleSwitzerlandFull Time

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Job description

About the role

As an , you will play a pivotal role in nurturing and expanding our client relationships. Your primary focus will be on understanding client needs and delivering tailored solutions that enhance their experience with our services. You will collaborate closely with various teams to ensure that client expectations are met and exceeded, driving satisfaction and loyalty. This position offers an exciting opportunity to work in a dynamic environment in Zurich, where you can make a significant impact on our business growth.

Key facts

Location: Switzerland

Engagement: Full-time

Salary: Competitive and commensurate with experience

Visa: Sponsorship available for the right candidate

What you'll do

Develop and maintain strong relationships with existing clients to ensure their ongoing satisfaction and loyalty to Coople.
Act as the primary point of contact for clients, addressing their inquiries and resolving any issues that may arise.
Collaborate with internal teams, including marketing, operations, and finance, to deliver comprehensive solutions that meet client needs.
Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services.
Prepare and present reports on account performance, highlighting successes and areas for improvement.
Manage contract negotiations and renewals, ensuring that terms are favorable for both the client and Coople.
Stay informed about industry trends and competitor offerings to provide clients with relevant insights and recommendations.
Assist in the development of marketing strategies aimed at attracting new clients and retaining existing ones.
Participate in client meetings and events to strengthen relationships and promote Coople's services.
Track and analyze key performance indicators (KPIs) to measure account success and inform strategic decisions.
Provide training and support to clients on how to effectively use Coople's platform and services.
Foster a collaborative team environment by sharing insights and best practices with colleagues.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.
A minimum of 3 years of experience in account management or a similar role, preferably within the staffing or recruitment industry.
Proven track record of managing client relationships and achieving sales targets.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
Strong problem-solving skills and the ability to think critically under pressure.
Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
Ability to work independently and as part of a team in a fast-paced environment.
Fluency in English is required; proficiency in German or French is a plus.

Nice to have

Experience in the gig economy or flexible staffing solutions.
Familiarity with project management tools and methodologies.
Previous experience in a client-facing role within a technology-driven company.
Knowledge of digital marketing strategies and social media platforms.
A proactive approach to identifying opportunities for improvement and innovation.

Skills & tools

Strong analytical skills to interpret data and make informed decisions.
Exceptional organizational skills to manage multiple accounts and priorities effectively.
Proficiency in using CRM systems to track client interactions and manage pipelines.
Ability to create compelling presentations and reports for clients and internal stakeholders.
Familiarity with data analysis tools to assess account performance metrics.

Practical notes

This position is based in Zurich, and candidates should be prepared to work in a hybrid model that includes both in-office and remote work. Coople is committed to fostering a diverse and inclusive workplace, and we welcome applications from individuals of all backgrounds. The successful candidate will receive comprehensive training and support to ensure their success in this role. If you are passionate about client management and looking to make a difference in a growing company, we encourage you to apply.