Key Account Manager

About the role

This position is based in Curitiba and is responsible for the end-to-end management of our most critical commercial partnerships. The role demands a strategic mindset capable of aligning complex business needs into clear, profitable pathways. You will act as the primary guardian of brand integrity, ensuring that every interaction reinforces our commitment to reliability and growth. Success in this role means transforming partnership potential into measurable outcomes for both our company and our stakeholders.

The position reports to the Commercial Leadership team and operates at the executive level of partner organizations. You will be the central figure ensuring that strategic goals are met without compromising the quality of our service delivery. This is a hands-on leadership role that requires deep engagement with commercial strategy and operational execution.

About PayJoy

PayJoy is a Public Benefit Corporation designed as a mission-first credit provider. Our focus is on serving under-served customers within emerging markets, providing them with the tools to achieve lasting financial stability. We utilize patented secured credit technology to create an accessible entry point into the formal financial system. Through point-of-sale financing and card solutions, we deliver a modern standard of living. Our offerings empower micro-entrepreneurs and provide essential insurance against difficult periods. Leveraging advanced machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025, maintaining profitability to fuel sustainable expansion.

Core Principles

Our operations are guided by a distinct set of values. We prioritize ownership and the breaking of barriers through direct communication. We remain transparent, focused on scale, and dedicated to a healthy work-life balance. We embrace diversity, move with speed, and practice active listening in all interactions.

Key Responsibilities

• Formulate, manage, and execute strategic plans that drive growth for primary national partners.
• Establish and maintain trusted, long-term relationships with executive stakeholders across partner organizations.
• Develop precise forecasts and KPIs, ensuring all key accounts meet or exceed target requirements.
• Create and implement tailored go-to-market strategies that resolve customer pain points and enhance commercial management.
• Lead, mentor, and develop a team of professionals to elevate performance and engagement.
• Collaborate with internal departments to influence cross-functional projects and lead integrated business initiatives.
• Analyze market data to identify and pursue strategic partnership opportunities that align with company objectives.
• Oversee kiosk operations to maintain functionality while optimizing sales and marketing efforts.

Qualifications

• A Bachelor's degree in business, marketing, or a related discipline, or equivalent professional experience.
• A minimum of five years demonstrating success in growing key accounts and meeting revenue targets.
• Documented experience leading high-performing sales teams to foster engagement and productivity.
• Expertise in local market trends and industry dynamics within your operational area.
• Superior communication and negotiation skills paired with strong data analysis capabilities.
• A proven history of building and maintaining robust client relationships.
• The resilience to manage pressure from internal and external stakeholders while maintaining a positive outlook.
• Familiarity with fundamental industry practices and market trends.

Compensation and Benefits

The total rewards package for this position includes a fixed monetary allowance designed to support professional integration and development.

• A monthly commuting allowance.
• A dedicated budget for home office setup and equipment.
• 100% company-funded health and dental insurance for employees and immediate dependents.
• Life insurance coverage.
• An allocation for professional phone finance.
• Annual funds for wellness initiatives.
• A designated budget for noise-canceling headphones.
• Financial support for home office infrastructure.
• Contribution toward a professional co-working travel allowance.
• Allocation for annual professional development activities.

Application Details

Candidates must be highly fluent in Portuguese to ensure seamless integration with local teams and partners. This skill is essential for daily operations in Curitiba. No specific software skills are mandated for this role at this time.

Please confirm all terms and conditions on the official application portal before submission. Ensure all provided information is accurate and current.