Account Manager, Content Activation Solutions

About the role

Account Manager, Content Activation Solutions

Bazaarvoice represents a nexus where brand ambition meets consumer voice. We architect intelligent shopping ecosystems that unite global brands with billions of engaged consumers. Our platform harnesses authentic user-generated content at scale, distributing it through a vast network of retail, social, and search channels. This connectivity empowers brands to extract actionable insights from real-time feedback, transforming data into decisive strategies. The outcome is a virtuous cycle of consumer trust, revenue growth, and product refinement.

The modern marketplace presents a distinct obstacle. Brands struggle to establish authentic dialogues with consumers precisely when interest peaks. The challenge lies in delivering credible, inspirational content that resonates during critical discovery and purchase moments. Without this, investments in content yield poor returns, failing to acquire new customers or secure lasting allegiance. We exist to close this gap, fulfilling our foundational brand promise.

Our global footprint reflects this mission. Bazaarvoice was established in 2005 and maintains its headquarters in Austin, Texas. Supporting this growth are operational hubs across North America, Europe, Asia, and Australia. This international presence is recognized externally, as we hold the distinction of being a Great Place to Work across the United States, Australia, India, Lithuania, France, Germany, and the United Kingdom.

This position is integral to a specialized team focused on client prosperity. The Account Manager, Content Activation Solutions, is entrusted with orchestrating complex campaigns for our most significant partners. Success requires a rare blend of strategic foresight and operational precision. The ideal candidate demonstrates unwavering composure when managing concurrent priorities. They possess a natural aptitude for elevating discussions and articulating value. Mastery of current cultural landscapes is essential, spanning beauty, lifestyle, pop culture, and the dynamics of social interaction.

Your primary responsibility is to own the end-to-end campaign lifecycle. This journey begins with a thorough intake session, where goals are meticulously defined. You will then construct a detailed roadmap, outlining each phase from creation to delivery. Collaboration is central; you will work alongside community specialists and syndication experts to ensure alignment. Every decision will be guided by the objective of elevating member-generated content quality. You will vigilantly monitor key performance indicators, such as engagement and reach. This data will inform ongoing optimizations, maximizing impact across all distribution channels.

The role demands a comprehensive understanding of the influencer and review ecosystem. You will translate abstract brand challenges into concrete, actionable plans. These plans will dictate how content progresses through defined lifecycle stages. You will analyze performance dashboards to identify trends and areas for improvement. Your insights will directly influence future syndication tactics and member participation. Ultimately, you will deliver complete activation packages. These deliverables will be judged on strict adherence to campaign KPIs. Metrics include member post volume, interaction rates, and the breadth of qualified consumer exposure.

Strategic partnership extends beyond execution. You will collaborate with internal insights teams to distill community feedback. This intelligence is vital for shaping product development and marketing initiatives. You will act as a trusted advisor, guiding brands through discovery, implementation, and refinement. Maintaining strict adherence to brand guidelines is non-negotiable throughout this process. You will also track cross-channel movements, spotting patterns that inform long-term strategy. Your work will culminate in compelling, data-driven narratives. These stories will highlight tangible outcomes, including loyalty expansion and sales impact.

To excel in this position, specific professional criteria must be met. A minimum of three years is required in client services, agency environments, or analogous sectors. This experience should include immersion in influencer marketing, product review frameworks, and social media landscapes. A deep familiarity with the nuances of beauty, lifestyle, and pop culture is expected. You must exhibit mastery in managing intricate project timelines. Thriving under pressure while adhering to strict deadlines is a fundamental expectation.

While not mandatory, prior service to Bazaarvoice clients is highly advantageous. No specific software proficiency is mandated for this role. You are encouraged to confirm application specifics through official channels. This position offers a total compensation package ranging from $130,000 to $170,000. It is a full-time opportunity based in Austin.

What you'll do

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