Forward Deployed Engineer, Infrastructure Specialist

About the role

You will own the full lifecycle of deploying North into enterprise environments, acting as the primary technical partner for clients during critical implementation phases. You will design and execute infrastructure strategies that meet strict security and compliance requirements while ensuring optimal performance and reliability. You will collaborate directly with enterprise IT and security teams to resolve complex deployment challenges and validate architectural decisions. You will serve as the trusted voice of Cohere on-site, translating product capabilities into concrete, working solutions for high-stakes industries. You will experiment with new deployment patterns and configurations to drive velocity without sacrificing the quality or stability of our platform. You will document every step of the deployment process to create reusable playbooks and institutional knowledge. You will mentor client engineering teams on best practices for operating AI infrastructure in secure environments. You are accountable for the success of each engagement, ensuring that our clients view Cohere as a strategic and reliable partner in their digital transformation.

Key facts

What you'll do

Plan and execute end-to-end deployment of North in private cloud and on-premises environments, covering installation, configuration, validation, and cutover activities.

Partner with enterprise IT and security teams to conduct infrastructure assessments, define security controls, and document data management practices for regulated industries.

Design and implement scalable deployment architectures that align with client network segmentation, identity management, and compliance frameworks.

Conduct high-velocity experiments in staging environments to validate configurations, performance baselines, and failure modes before production rollout.

Translate complex technical requirements into clear implementation plans that non-technical stakeholders can understand and approve.

Troubleshoot intricate deployment failures related to networking, storage, or compute resources, coordinating with internal product teams when necessary.

Implement monitoring and observability strategies to ensure operational health and rapid detection of anomalies in deployed environments.

Develop and maintain detailed runbooks and playbooks that standardize deployment procedures and reduce variability across engagements.

Perform on-call responsibilities for critical deployments, ensuring rapid response to incidents that could impact customer operations.

Collaborate with product management and engineering to provide feedback from the field that influences future North feature development.

Ensure all deployment activities adhere to data privacy regulations, security policies, and industry-specific compliance requirements.

Represent Cohere in client meetings and workshops, building trust and demonstrating deep technical expertise in enterprise AI infrastructure.

Coordinate with global delivery teams to ensure alignment on timelines, milestones, and cross-regional dependencies.

Act as a technical advisor during proof-of-concept phases, helping clients evaluate the feasibility of AI workloads in their environments.

Support the creation of reference architectures that can be replicated across multiple client engagements in similar industries.

Requirements

You have a bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

You possess 5 or more years of hands-on experience deploying enterprise software in production environments, with a focus on hybrid and private cloud models.

You have administered production Kubernetes clusters and are proficient with Helm, kubectl, and related tooling for managing containerized workloads.

You demonstrate deep expertise in cloud infrastructure on at least two major platforms such as Azure and AWS, along with strong networking and virtualization skills.

You have fluency in Korean and business-level written and spoken English, enabling you to communicate effectively with technical and non-technical stakeholders.

You are comfortable working in ambiguous situations where priorities can shift rapidly and objectives may change mid-engagement.

You have a proven track record of working directly with customers, including presenting technical concepts and handling difficult conversations with professionalism.

You understand DevOps practices, CI/CD pipelines, and infrastructure as code, and you use tools like Git to manage and version configuration artifacts.

You are meticulous about security and compliance, ensuring that all deployment steps respect data protection regulations and internal policies.

Nice to have

Experience with financial services, healthcare, or telecommunications deployments is highly valued.

Familiarity with Agentic AI concepts and reference architectures for secure deployment.

Knowledge of Cohere's North platform and API integrations with enterprise workflow tools.

Experience contributing to open source projects or publishing technical content related to infrastructure and deployment.

Practical notes

Note: between 20 - 40% travel anticipated.

This role is based in Singapore and requires occasional travel to client sites across the region. Travel expectations are clearly defined to ensure transparency. You must be eligible to work in Singapore without sponsorship for this position. The role is full-time and requires adherence to local labor regulations regarding working hours and overtime. Any applicable visa requirements for international candidates must be discussed during the hiring process, as Cohere will support processes where permitted by law. This position does not require relocation assistance, as the expectation is that you are already located in or near Singapore.