Forward Deployed Engineer, DevOps

About the role

<h2><strong>About Parloa</strong></h2> <p>Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>As a <strong>Forward Deployed Engineer, DevOps, </strong>your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. The listing location is New York Office.

Key facts

What you'll do

• <h2><strong>About Parloa</strong></h2> <p>Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
• As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
• It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>As a <strong>Forward Deployed Engineer, DevOps, </strong>your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers.
• You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence.
• By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li>Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.</li> <li>Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.</li> <li>Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.</li> <li>Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.</li> <li>Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.</li> <li>Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.</li> <li>Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.</li> <li>Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa's Engineering practices.</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.</li> <li><strong>A strong customer-first mindset,</strong> viewing the Forward Deployed Engineering team as your primary customer.</li> <li>Proficiency in at least one scripting or programming language like <strong>Python, Go, or Bash.</strong></li> <li>Hands-on expertise with a major cloud provider <strong>(AWS, GCP, or Azure).</strong></li> <li>Advanced knowledge of containerization and orchestration, specifically <strong>Kubernetes, Helm, and Docker.</strong></li> <li>Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.</li> <li>A strong background in Infrastructure as Code (<strong>Terraform</strong> is highly preferred).</li> <li>Experience building self-service tools and platforms that empower specific development teams.</li> </ul> <h2><strong>Our Recruiting Process:</strong></h2> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser<br><br></p> <h2><strong>Why Parloa?</strong></h2> <p>We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
• We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
• When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
• We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.

Requirements

• As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
• By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li>Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.</li> <li>Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.</li> <li>Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.</li> <li>Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.</li> <li>Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.</li> <li>Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.</li> <li>Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.</li> <li>Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa's Engineering practices.</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.</li> <li><strong>A strong customer-first mindset,</strong> viewing the Forward Deployed Engineering team as your primary customer.</li> <li>Proficiency in at least one scripting or programming language like <strong>Python, Go, or Bash.</strong></li> <li>Hands-on expertise with a major cloud provider <strong>(AWS, GCP, or Azure).</strong></li> <li>Advanced knowledge of containerization and orchestration, specifically <strong>Kubernetes, Helm, and Docker.</strong></li> <li>Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.</li> <li>A strong background in Infrastructure as Code (<strong>Terraform</strong> is highly preferred).</li> <li>Experience building self-service tools and platforms that empower specific development teams.</li> </ul> <h2><strong>Our Recruiting Process:</strong></h2> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser<br><br></p> <h2><strong>Why Parloa?</strong></h2> <p>We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
• When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.

About Parloa

Parloa builds tools that handle customer conversations through personal AI agents. The system works with your existing contact center, using generative models to answer questions, route requests, and manage routine tasks.

Your team can focus on complex issues while automated support runs across channels. You integrate with current workflows and scale capacity as demand changes.

Building software is iterative. You ship a slice, measure it, and correct course. Code review, pairing, and written design notes are how teams keep quality from depending on one person. The What you will do section is limited to this posting. The paragraphs here describe the craft, not extra assignments invented for length.