Deployment Strategist

About the role

In this role, you will serve as a key technical advisor for clients, guiding them through every stage of the process - from the initial inquiry to the successful implementation and ongoing utilization of our solutions. Your work will blend analytical acumen, specialized knowledge, and strategic collaboration to assist clients in achieving their operational objectives. To excel in this position, you will need to possess strong investigative instincts, technical proficiency, and the ability to foster trust through practical expertise.

Key facts

What you'll do

• Oversee customer interactions from start to finish, which includes phases like discovery, investigation, solution design, deployment, and ongoing support to ensure sustained value.
• Collaborate closely with clients to identify their needs in areas such as investigation, intelligence, compliance, or operations, transforming these needs into actionable results.
• Design, develop, and maintain tailored workflows, notebooks, dashboards, queries, and data models utilizing Chainalysis products and data.
• Equip clients to independently manage solutions, seamlessly integrating Chainalysis into their operational frameworks.
• Act as the primary technical and domain authority for your clients, establishing trust through hands-on expertise and knowledge sharing.
• Deliver live training sessions, product demonstrations, investigative walkthroughs, and technical presentations tailored for both technical and non-technical audiences.
• Engage in pre-sales technical discussions for intricate and significant deals, assisting clients in understanding the potential and implementation of solutions.
• Work in tandem with Product, Engineering, Global Intelligence, and Sales teams to provide field insights that can shape product development.
• Cultivate and disseminate knowledge in your area of expertise, investigative methodologies, and best practices to enhance the overall capabilities of the team.

Requirements

• Proficiency in both spoken and written Mandarin is essential.
• Experience in conducting or directly supporting investigations related to cryptocurrency, blockchain intelligence, or financial crime analysis in a professional setting.
• Comprehensive understanding of blockchain ecosystems, including Bitcoin (BTC), Ethereum (ETH), stablecoins, and decentralized finance (DeFi), along with the application of on-chain data in investigations, compliance, or intelligence efforts.
• Proven track record of delivering customer-facing technical solutions, such as investigative results, data products, or analytical workflows, in complex, real-world scenarios.
• Ability to derive insights from large or intricate datasets and effectively communicate findings to a wide range of audiences, from analysts to executive leadership.
• Demonstrated success in dynamic, fast-paced environments that require initiative, adaptability, and sound judgment.

Nice to have

• Familiarity with machine learning and AI technologies as they apply to data analysis and investigative processes.
• Experience in project management or leading cross-functional teams to deliver complex solutions.
• Knowledge of regulatory frameworks and compliance standards related to cryptocurrency and financial transactions.
• Previous experience in a customer success or account management role within a tech-focused organization.

Skills & tools

• Proficient in Python for data analysis and automation.
• Skilled in SQL for querying and managing large datasets.
• Experience with notebooks for data analysis and visualization.
• Familiarity with creating and maintaining dashboards for data tracking and reporting.
• Competence in developing analytical workflows and data modeling techniques.
• Strong understanding of financial and cybercrime investigations, including sanctions and compliance issues.
• Knowledge of fraud detection and prevention strategies.
• Awareness of national security concerns related to financial transactions.
• Understanding of DeFi and protocol security measures.
• Familiarity with tax implications and private sector risk management.

Practical notes

This position is classified as hybrid, allowing for a blend of remote and on-site work. At Chainalysis, we regard AI as an integral part of our operations rather than just an additional feature. Employees are encouraged to take ownership of AI-generated outputs and ensure their quality. The organization provides the necessary tools and environment for experimentation, with an expectation for team members to develop their AI capabilities, contribute innovative ideas, and collaborate to enhance work processes. Proficiency in AI is directly linked to performance evaluations, emphasizing its importance in our operational framework.