General Interest Application

About the role

Join the Cents Team and Help Redefine Laundry Operations

Cents is a New York-based technology company dedicated to transforming the laundry and garment care industry. We build all-in-one, business-in-a-box platforms that help operators start, manage, and scale their businesses. Through our software and hardware offerings, we enable new ways of working, earning, and living. Our market-leading SaaS product, Cents Point of Sale, and our hardware systems, including Pulse, Penny, and Laundroworks, are designed to save money, streamline operations, and create new revenue streams. Visit trycents.com to learn more about our mission and solutions.

We are currently seeking a Client Success Generalist to own the full client journey. This role is responsible for guiding laundry and dry cleaning operators through digital transformation while protecting data integrity and system reliability. You will solve complex business challenges using structured analysis and precise written communication. If a current role does not match your profile, we invite you to submit your details for future consideration.

Position Overview and Core Responsibilities

This is a full-time position based in the United States with a base salary of $120,000 per year. You will serve as the primary point of contact, managing end-to-end client experiences from initial engagement through long-term success. A key responsibility is designing intake processes that capture detailed operator context before system configuration begins. You will configure hardware modules such as Pulse and Penny while documenting edge cases for future reference and process improvement.

You will orchestrate review sessions where operators validate transaction accuracy and user interface clarity. After cross-checking hardware behavior in live environments, you will help ship improvements to Cents Point of Sale. You will establish and maintain partner workflows to ensure Laundroworks integrations remain reliable across multiple locations. Administrative hygiene is critical; you will update records immediately following every customer interaction. You will support finance teams by generating usage reports that explain revenue shifts linked to software adoption. Additionally, you will champion product design changes that simplify onboarding for new operators entering the market.

Required Qualifications and Experience

Candidates must hold authorization to work in the United States now or in the near future. A minimum of three years of experience in hardware or software roles is essential. You must understand retail operations or financial controls within regulated service industries. Fluency in English, including speaking, reading, and writing at a professional level, is required. You must manage schedules and deliver outcomes for multiple stakeholders independently, with strong ownership and minimal need for constant guidance.

Preferred Background and Skills

Previous experience in laundry, dry cleaning, or other asset-based services is preferred. Backgrounds in point of sale systems and transaction reconciliation are also valuable. Proficiency with Cents Point of Sale, Pulse, Penny, Laundroworks, G Suite, and Slack is expected. These tools support daily workflows and communication across our organization.

Application Process and Next Steps

Please Ensure your submission includes complete information about your experience and eligibility. If you do not see a suitable opening today, we encourage you to share your details with us. We will keep your information on file and reach out when new opportunities arise. Our growing team includes professionals in account management, customer success, finance, engineering, operations, product design, marketing, and sales. We welcome applications from diverse candidates who are passionate about modernizing the laundry industry.

What you'll do

• Translate high-level business requirements into structured intake documentation that captures operator context before configuration work begins.
• Configure hardware modules such as Pulse and Penny, ensuring each deployment aligns with operational workflows and data standards.
• Design and run orchestrated review sessions where operators validate transaction accuracy and assess the clarity of the user interface.
• Cross-check hardware behavior in live environments, identifying discrepancies and collaborating with engineering to resolve them before public releases.
• Ship improvements to Cents Point of Sale based on insights gathered from client interactions and operational testing.
• Establish and maintain partner workflows that keep Laundroworks integrations reliable across multiple customer locations and use cases.
• Practice rigorous administrative hygiene by updating client records immediately after every customer interaction and touchpoint.
• Support finance teams by generating usage reports that explain revenue shifts attributed to software adoption and feature usage.
• Champion product design changes that remove friction from the onboarding journey for new operators entering the asset-based service market.
• Act as the primary point of contact for clients, managing the full journey from initial engagement through long-term success and expansion.
• Apply structured analysis to complex business challenges and communicate solutions through precise, professional written documentation.
• Protect data integrity and system reliability by validating configurations, processes, and integrations at every stage of the client lifecycle.

Requirements

• Hold authorization to work in the United States now or in the near future, with eligibility to obtain employment authorization without delay.
• Bring a minimum of three years of experience in hardware or software roles, demonstrating a track record of ownership and execution.
• Develop a solid understanding of retail operations or financial controls within regulated service industries through prior professional exposure.
• Demonstrate fluency in English, including speaking, reading, and writing at a professional level, to communicate effectively with diverse stakeholders.
• Manage schedules, priorities, and deliverables for multiple stakeholders independently, showing strong ownership and minimal need for constant supervision.
• Maintain meticulous attention to detail when updating records, documenting processes, and configuring systems to prevent downstream errors.
• Collaborate effectively with cross-functional teams, aligning your work with engineering, finance, operations, and product design initiatives.
• Commit to following defined processes while using judgment to identify opportunities for improvement and scalability.

Nice to have

• Previous experience in laundry, dry cleaning, or other asset-based services that involve physical inventory and operational workflows.
• Backgrounds in point of sale systems and transaction reconciliation, with an understanding of how payment flows integrate with software platforms.
• Familiarity with Cents Point of Sale, Pulse, Penny, Laundroworks, G Suite, and Slack as they are used in day-to-day operations and communication.

Practical notes

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Location: USA

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Engagement: Full-time

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Compensation: $120,000 per year