Auto Body Shop Lead

About the role

Carvana offers a unique opportunity to lead a critical function in the vehicle reconditioning process as an Line Lead at our Inspection Center in Heath, Ohio. In this role, you will own the daily supervision of a team of hourly associates, ensuring that vehicles move safely and efficiently through the inspection and repair workflow. You will be responsible for maintaining rigorous production and quality standards while fostering a positive and cohesive team environment built on Carvana's core values. This position requires a hands-on leader who is passionate about operational excellence and committed to delivering a no-hassle car buying experience. You will partner closely with the Inspection Center General Manager to make decisions on vehicle acceptance, repairs, and rejections based on established quality criteria. The role demands strong communication skills to coach, develop, and provide clear feedback to team members on performance and expectations. You will also play a key part in preventing workplace conflicts and ensuring strict adherence to all safety, systems, and quality protocols. Success in this role means consistently meeting or exceeding production targets while minimizing rework and delays.

Key facts

What you'll do

• Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
• Meet or exceed inventory production goals on a daily, weekly and monthly basis.
• Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.
• Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.
• Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.
• Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
• Effectively manage multiple associates, including ensuring appropriate employee development and performance management.

Requirements

• High School Diploma or GED equivalent
• Experience using computers
• Must be at least 18 years of age
• Demonstrated functional expertise in one or more areas pertaining to Carvana's reconditioning process
• Demonstrated understanding of our current reconditioning processes and lean principles
• Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires use of safety equipment that may include but is not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Must pass a background check and drug screening as part of the hiring process.
• Must be legally authorized to work in the United States.
• Must be willing to work a schedule that may include evenings, weekends, and holidays as needed to meet operational demands.
• Must comply with all company policies, procedures, and safety protocols at all times.
• Must demonstrate reliability and consistent attendance in all scheduled shifts.

Nice to have

• Previous experience in a supervisory or leadership role within a manufacturing, warehouse, or automotive environment.
• Prior experience working within a reconditioning or vehicle inspection environment.
• Familiarity with lean manufacturing principles and continuous improvement methodologies.
• Experience using automotive diagnostic tools or quality control software systems.
• Demonstrated ability to mentor and develop team members effectively.
• Knowledge of safety standards and practices relevant to warehouse or automotive repair settings.

Practical notes

• Hours, travel, visa, or deadlines are defined by the source and must be followed as written.
• This role requires the ability to perform physical duties in a demanding industrial environment.
• Candidates must meet all eligibility and hard bar requirements as listed without exception.
• The work environment involves exposure to cold, heat, noise, wet conditions, and fumes, requiring appropriate protective measures at all times.
• All associates are expected to uphold Carvana's values in every interaction and decision.
• This position plays a key role in ensuring customer satisfaction by delivering defect-free, high-quality vehicles.
• Team members in this role must be proactive in identifying issues and implementing solutions to improve workflow and safety.
• The Line Lead is expected to serve as a role model for professionalism, accountability, and safety compliance.
• Continuous training and adherence to quality control standards are essential components of success in this position.
• This role contributes directly to the operational efficiency and reputation of Carvana's vehicle reconditioning centers.
• Performance reviews and career advancement opportunities may be available based on demonstrated performance and alignment with company goals.