Senior Operations Manager

About the role

You own the end-to-end performance of multiple reconditioning lines within the Inspection & Reconditioning Center, ensuring production, cost, and quality targets are met consistently. You will plan and execute a full working shift's production while the General Manager is not onsite, stepping into a hands-on oversight role. You rapidly identify bottlenecks affecting site throughput, conduct root cause analysis, and drive action plans with the site leadership team and associates. You will guide daily site manager huddles to establish the day's tone, priorities, and operational focus. You aid in the execution of Continuous Improvement projects at your home site and across the region, implementing and training process changes where applicable. You foster growth and competency in Reconditioning Lead and Manager populations by supporting Development Plans and delivering regular feedback. You embody Carvana values through effective leadership, teamwork, and communication on the shop floor while upholding all operating standards and processes.

Key facts

What you'll do

• Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
• Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.
• Quickly identify bottlenecks that affect site throughput and efficiency, conducting root cause analysis, developing action plans, and executing with the site leadership team and associates.
• Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
• Guide daily site manager huddles to establish the day's tone and priorities.
• Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
• Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
• Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.
• Uphold Carvana operating standards and processes.
• Ensure compliance with all health, safety and loss prevention guidelines.

Requirements

• Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Experience leading a team of over 50 associates and a track record of developing employees.
• Proven ability to solve urgent operational challenges through root cause analysis.
• Excellent communication skills.
• 8+ years of management experience either in an automotive or lean manufacturing environment.
• Valid unrestricted driver's license with a clean driving record in the last 3 years.
• Must be able to read, write, speak and understand English.
• Must be at least 18 years of age.
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires use of safety equipment that may include but is not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
• Ability to work variable schedule(s) as necessary.
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to walk up to three miles each day.

Practical notes

Legal stuff and eligibility appear explicitly in the source text. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer, and all applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, genetic information, disability, or protected status. Reasonable accommodations will be made for disabilities to perform the essential functions of the job.