Key Holder

About the role

You will own the full integrity of store operations at the cabi Outlet in Cabazon, driving a customer-first experience that reflects the brand's confident, connection-oriented identity. You will lead by example, coaching and motivating a team of stylists to deliver outstanding service while maintaining a collaborative, entrepreneurial atmosphere. You will partner with customers and colleagues to create an environment where every visit feels personal, meaningful, and empowering. You will use your passion for fashion to translate trends into styling solutions that help clients express their unique story. You will own key performance metrics, including sales, conversion, and retention, while ensuring every interaction reinforces loyalty and trust. You will act as the visible representative of cabi culture, balancing operational excellence with genuine care for both team and clients. You will contribute to a sustainable, growth-oriented rhythm that supports long-term success for the brand and the community it serves.

Key facts

What you'll do

• Orchestrate daily store opening and closing procedures to ensure accuracy, safety, and a polished customer environment.
• Lead and mentor a team of stylists, providing coaching, feedback, and development opportunities that strengthen individual performance and confidence.
• Drive sales growth by setting clear goals, tracking progress, and adjusting strategies in response to real-time performance data.
• Champion exceptional customer service by modeling active listening, personalized styling, and proactive problem resolution.
• Monitor inventory levels, manage stock replenishment, and coordinate with logistics partners to minimize disruptions and maximize availability.
• Analyze sales trends, customer feedback, and market signals to refine merchandising decisions and improve the overall shopping experience.
• Ensure strict compliance with company policies, brand standards, and operational protocols across all shifts and team members.
• Collaborate closely with cross-functional partners to align store activities with broader company objectives and seasonal campaigns.
• Resolve escalated customer concerns with empathy and professionalism, turning challenges into opportunities for trust and loyalty.
• Foster a positive, inclusive team culture that encourages accountability, recognition, and continuous improvement.
• Maintain a clean, organized, and visually compelling store environment that supports brand storytelling and product discovery.
• Support recruitment and onboarding initiatives by participating in interviews, training sessions, and talent development efforts.
• Leverage data and insights to optimize staffing, scheduling, and floor coverage based on demand patterns.
• Communicate regularly with corporate leadership to provide updates, share best practices, and align on strategic priorities.

Requirements

• You must be at least 18 years of age at the time of hire.
• You must have the legal right to work in the United States and provide documentation at hire if required.
• You must reside in or be willing to relocate to Cabazon, California, to fulfill the responsibilities of this role.
• You must be available to work a minimum of 20 hours per week, with flexibility to adjust based on business needs.
• You must be able to stand, walk, and move about the store floor for extended periods as part of daily duties.
• You must be able to lift, carry, and handle merchandise weighing up to 25 pounds safely and consistently.
• You must possess strong communication skills, both written and verbal, to interact effectively with customers and team members.
• You must demonstrate reliability, punctuality, and a commitment to maintaining consistent attendance.
• You must be able to follow verbal and written instructions accurately and adapt to changing priorities in a fast-paced setting.
• You must be willing to comply with company policies, including dress code, appearance standards, and code of conduct.

Nice to have

• Previous retail leadership or supervisory experience in a fashion or lifestyle brand environment.
• Demonstrated success in driving sales growth and improving customer satisfaction metrics.
• Experience with inventory management systems, point-of-sale technology, and visual merchandising tools.
• Comfort working in a commission-influenced environment where performance directly impacts earning potential.
• Familiarity with cabi products, brand positioning, and customer engagement strategies.

Practical notes

This position is based in Cabazon, California, and requires local presence and reliable transportation. Hours will vary based on store operating needs and may include evenings, weekends, and peak seasonal periods. Travel is primarily local within the Inland Empire area, with potential for regional meetings as required by business objectives. Employment is contingent upon successful completion of any required background checks and verification of eligibility to work in the United States. Candidates must align with cabi's people-first, entrepreneurial culture and be prepared to contribute meaningfully to a growing, customer-driven fashion brand.