Sale Representative

About the role

You will own the entire customer journey from the initial contact to the final sale, ensuring every interaction reflects the highest standards of professionalism and integrity. This position requires you to conduct thorough on-site roof inspections and translate complex findings into clear, actionable recommendations for homeowners. You are responsible for building genuine trust by listening actively and addressing customer concerns with patience and expertise. In this role, you will utilize a comprehensive, industry-leading sales system that provides you with pre-vetted leads and all necessary tools to succeed. You will present tailored roofing, gutter, and masonry solutions that align with both safety requirements and budget considerations. Your commitment to consistent follow-up and reliable service will directly impact customer satisfaction and long-term retention. You will play a critical part in delivering the "Bring Peace of Mind" experience that defines our brand in the Lexington market. Ultimately, you own the outcome of each appointment, ensuring our customers feel secure, informed, and valued throughout the process.

Key facts

What you'll do

• Prospect and qualify leads using established methods to identify genuine homeowner needs in the roofing and masonry space.
• Perform detailed roof inspections and assessments, documenting conditions with precision to inform your solution recommendations.
• Conduct in-home consultations where you clearly explain findings, project scope, and the specific benefits of proposed repairs or replacements.
• Deliver compelling presentations that guide customers through complex decisions with simplicity, transparency, and confidence.
• Build long-term customer relationships by demonstrating consistent reliability, punctuality, and a strong work ethic on every visit.
• Manage your daily appointment schedule efficiently, optimizing travel time and ensuring readiness for each homeowner interaction.
• Utilize the company-provided tools and systems to document quotes, pricing, and project details with accuracy and professionalism.
• Proactively follow up with prospects and existing customers to answer questions, address concerns, and move opportunities toward closure.
• Maintain strict compliance with company policies, safety standards, and insurance requirements while representing the Bone Dry brand.
• Collaborate with internal teams to coordinate scheduling, resource allocation, and support needed to fulfill project commitments.
• Track and report on key performance indicators to identify areas for improvement and drive continuous personal growth.
• Leverage industry knowledge to answer questions about materials, timelines, and warranty options with authority and clarity.
• Adapt your communication style to connect with diverse homeowners, ensuring each conversation is respectful and solution-focused.
• Demonstrate integrity by providing honest assessments, even when it means recommending against a sale when appropriate.

Requirements

• Must be at least 18 years of age to apply for this position in the state of Kentucky.
• Must possess a valid driver's license that is in good standing with no major violations.
• Must maintain an acceptable driving record as determined by company and insurance standards.
• Must be legally authorized to work in the United States without sponsorship requirements.
• Must pass a comprehensive background check as part of the pre-employment screening process.
• Must successfully complete a pre-employment drug screen before beginning employment.
• Must be physically capable of climbing ladders and working at heights safely and consistently.
• Must be able to lift and carry up to 50 pounds when required to handle equipment or materials on-site.
• Must have strong verbal and written communication skills to convey technical information to customers.
• Must be highly self-motivated and disciplined to manage your own schedule in a field-based environment.
• Must demonstrate a proven commitment to customer service excellence in every interaction.
• Must be comfortable using technology, including smartphones and tablets, for data entry and communication in the field.
• Must be willing to adhere to company policies regarding professional appearance and conduct.

Nice to have

There are no preferred items specified in the SOURCE beyond the core requirements and responsibilities.

Practical notes

This is a full-time, field-based Sales Representative position operating primarily within the Lexington, Kentucky market. The role requires frequent travel to residential properties, and candidates must be willing to utilize company-provided vehicles for appointments. Occasional lifting of up to 50 pounds is necessary to perform job duties safely and effectively. The ability to climb ladders and work at heights is an essential function of this position. Employment is contingent upon successful completion of background and drug screenings. Compensation details were not provided in the SOURCE documentation. Weekly pay cycles are standard, and paid time off becomes available after 90 days of service in accordance with company policy. Career advancement and skill development opportunities are emphasized for long-term growth within the organization.