RoofOne: Sales Representative: Repairs Division

About the role

You will own the end-to-end customer experience from initial contact through final inspection, ensuring every interaction reflects the professionalism and reliability that RoofOne is known for. This role requires you to take full responsibility for identifying repair opportunities, clearly explaining the work required, and translating complex roofing and masonry issues into understandable solutions for homeowners. You will own your territory by building trusted relationships, following up on every lead, and consistently converting prospects into satisfied, paying customers. The position demands that you own the quality of your work by adhering to strict safety standards, accurate assessments, and meticulous documentation for every job site visit. You will also own the financial performance of your sales block, directly impacting your earnings through commissions tied to closed repairs and service agreements. This is a role where you own the customer journey, guiding clients confidently through every phase while maintaining open, transparent communication. You will own the responsibility of representing the RoofOne brand with integrity, ensuring that every estimate, recommendation, and repair plan aligns with the company's commitment to excellence. Ultimately, you will own your success through discipline, persistence, and a genuine dedication to helping homeowners protect their most valuable asset.

Key facts

What you'll do

Assess roof, gutter, and masonry conditions with precision, documenting findings through detailed notes and photographs for accurate repair planning.

Translate technical observations into clear recommendations that resonate with homeowners, explaining the urgency and value of each repair service.

Generate and manage repair estimates using digital tools, ensuring all line items are itemized, transparent, and aligned with company pricing guidelines.

Schedule appointments and coordinate efficiently with production teams, dispatching, and logistics to ensure timely service execution.

Perform on-site inspections in various weather and site conditions, adapting your methods to maintain safety and accuracy during each visit.

Utilize diagnostic equipment and testing methods to verify the extent of damage, distinguishing between repairable areas and full replacements.

Cultivate a pipeline of qualified leads through consistent outreach, follow-up calls, and thoughtful engagement with past customer records.

Maintain up-to-date knowledge of building codes, warranty terms, and manufacturer specifications relevant to roofing and masonry repairs in your market.

Leverage CRM platforms to track customer interactions, document preferences, and monitor deal progression from quote to completion.

Collaborate with internal departments to resolve customer concerns, adjust schedules, and confirm satisfaction before closing any repair agreement.

Present financing and warranty options clearly, helping customers understand available choices without pressure, while focusing on long-term value.

Develop a daily routine of route planning, territory mapping, and activity tracking to maximize the number of productive customer visits.

Demonstrate consultative selling techniques by asking insightful questions, listening actively, and addressing objections with factual, calm responses.

Continuously refine your personal sales strategy by reviewing performance metrics, learning from top performers, and applying feedback to improve results.

Requirements

Possess a minimum of one year of experience in the roofing, gutter, or masonry repair industry, with proven fieldwork background.

Hold a valid driver's license with a clean driving record acceptable to the company's insurance carrier and transportation policies.

Be physically capable of climbing ladders, working at heights, and safely handling tools and equipment while wearing appropriate personal protective gear.

Regularly lift, carry, and transport materials weighing up to 50 pounds when necessary during inspections and repair installations.

Pass a pre-employment background check and drug screen as required by company policy and regulatory compliance standards.

Demonstrate the ability to work independently with minimal supervision while maintaining high standards of professionalism and accountability.

Communicate effectively in English, both verbally and in writing, to ensure accurate information exchange with customers and internal teams.

Perform job duties in varying weather conditions, including extreme heat, cold, rain, and wind, while adhering to all safety protocols.

Maintain a valid vehicle registration and proof of insurance that meets company requirements for field-based work activities.

Be legally authorized to work in the United States, with no restrictions that would prevent full-time employment in the Detroit, Michigan area.

Demonstrate strong problem-solving skills and the capacity to make sound decisions while managing multiple customer needs in the field.

Commit to upholding company policies, safety procedures, and ethical standards in every customer interaction and work environment.

Show reliability in attendance, punctuality, and readiness to respond to scheduling changes or urgent service requests as needed.

Possess a customer-first mindset, consistently striving to deliver service that meets or exceeds homeowner expectations.

Nice to have

Previous experience in sales or customer service roles that involve consultative conversations and relationship building.

Comfort using mobile devices, tablets, and CRM software for data entry, scheduling, and real-time communication.

Understanding of basic roofing materials, gutter systems, and masonry components commonly used in residential properties.

Familiarity with estimating software, digital measurement tools, and documentation procedures used in field service environments.

Knowledge of local Detroit neighborhoods, community dynamics, and common property types to better tailor outreach and service approaches.

Experience working with financing or credit applications related to home improvement services, including explaining terms clearly to customers.

Ability to read and interpret blueprints, roof diagrams, and inspection reports for more accurate damage assessments.

Willingness to obtain additional certifications or training provided by RoofOne to enhance product knowledge and service delivery.

Practical notes

Hours: Full-Time

Travel: Not applicable

Visa: Not applicable

Deadlines: Not applicable