Professional Services Director

About the role

Head of Professional Services

Bigblue operates at the center of the e-commerce evolution. Independent brands rely on our infrastructure to challenge the dominance of large-scale competitors. Our technology and network enable merchants to achieve speed, precision, and responsibility in their logistics operations. Since our founding in 2018, we have served more than 500 brands. Our reach includes global corporations and emerging direct-to-consumer businesses. Our team of over 110 colleagues is based in Paris, Madrid, and London.

Our proprietary Warehouse Management System, Atlas, and a network of 8 European warehouses form the backbone of our solutions. We confront difficult logistical constraints that competitors avoid. The goal is to make every delivery faster, smarter, and more sustainable. Financial backing of over $20 million supports our push toward enterprise-scale growth. We are currently processing a significant volume of orders and expanding our footprint.

To continue this expansion, we are seeking a leader to establish our new Professional Services division. This role is critical to transforming logistics performance for our partners.

The Role

Merchants require more than product features; they need strategic guidance. They face challenges in delivery optimization, customer support, and demand planning. Our Professional Services program is designed to address these needs. It provides structured, high-level consulting to help brands maximize their operations.

As Head of Professional Services, you will create this function from scratch. You will define the consulting portfolio, pricing, and delivery methods. You will lead a team of experts focused on logistics, transport, and commerce strategy. This is a leadership position that reports directly to the co-CEOs. The role requires close collaboration with sales, product development, and operations.

Key Responsibilities

You will architect the initial service catalog and pricing strategy for our advisory offerings. You will design frameworks for both standardized and custom projects. You will translate complex merchant requirements into clear, actionable plans.

You will deliver expert advice to help brands improve their operations. This includes transport selection, customer experience enhancement, and workflow optimization. You will work directly with merchants to solve specific business problems.

You will establish metrics to evaluate program success. Key performance indicators will include merchant satisfaction, project profitability, and delivery timelines. You will create dashboards and reporting tools to monitor these metrics.

You will convert practical experience into company knowledge. This insight will shape our internal training programs and product development. You will ensure that field expertise informs our strategic direction.

You will partner with Sales, Product, and Support teams. You will ensure Professional Services are integrated into the customer lifecycle. You will identify opportunities to embed consulting into existing processes.

You will manage a diverse project portfolio. This includes repeatable onboarding structures and unique, large-scale migrations. You will balance efficiency with tailored solutions for each merchant.

You will build a profitable service line. This involves creating revenue models and forecasting team capacity. You will ensure that advisory services contribute to the company's financial goals.

About You

You bring a minimum of three years of experience in logistics or transport management. You have a proven track record of managing complex projects. You are comfortable coordinating with stakeholders across different regions.

You hold the legal right to work in France. This role is based in Paris.

You have the ability to design service offerings and pricing models for consulting. You can build and maintain performance dashboards using standard tools.

Our Environment

Our team values curiosity and ownership. We work on problems that matter to brands worldwide. We offer competitive compensation aligned with experience. Exact figures are outlined on the official application page.

This position involves collaboration with notable partners and clients. You will work with entities such as MUJI, Aigle, and Cabaïa. You will utilize tools and platforms such as Atlas. You will operate within major European hubs, including Paris, Madrid, and London.

Please confirm specific application procedures on the official page. We invite qualified candidates to submit their applications there.