Senior Product Operations Manager

About the role

Bestow is on a mission to revolutionize the life insurance sector through innovative technology solutions. We are looking for a Senior Product Operations Manager who will play a pivotal role in refining our product development processes and managing the infrastructure of our product roadmap. This position is essential for empowering our Product Management and Design teams to function at their highest potential.

Key facts

What you'll do

• Spearhead enhancements to the product development lifecycle, refining processes, rituals, and tools utilized by Product Managers to elevate team productivity and product excellence.
• Supervise the product roadmap, ensuring that the systems, infrastructure, and governance are in place to maintain its accuracy, completeness, and visibility for all relevant stakeholders.
• Design and improve workflows for Product Managers throughout the product lifecycle, pinpointing and addressing bottlenecks to enhance speed, quality, and consistency in deliverables.
• Establish and uphold standards for a well-structured and prioritized backlog, ensuring that Product Requirements Documents meet quality benchmarks before development commences.
• Build and maintain the technical backbone of our product operations by configuring Jira and Confluence, as well as creating automated system integrations.
• Deploy AI-driven tools and processes to streamline tasks for Product Managers, such as drafting requirements, refining backlogs, and synthesizing customer insights, with a focus on achieving measurable efficiency improvements.
• Oversee the operational elements of the product roadmap, developing necessary systems in Jira, Confluence, and dashboards to ensure its accuracy and reliability.
• Define governance standards for roadmap data, which encompass date confidence, data hygiene, and frequency of updates.
• Generate reports and dashboards for leadership, offering insights into the health of the roadmap and potential delivery risks.
• Organize and facilitate product team events, managing logistics and planning to foster team cohesion and focus on content.
• Oversee the onboarding process for new product managers, ensuring they are well-integrated into the team.
• Establish and track metrics for Product team performance and process health, providing regular updates to Product leadership on progress and areas for improvement.

Requirements

• A Bachelor's degree or higher is required.
• At least 5 years of experience in product operations, product management, or related roles within rapidly growing technology firms.
• Extensive familiarity with product management and collaboration tools, particularly Jira and Confluence, as well as AI systems like Claude or similar.
• Proven experience in implementing and refining product development processes, metrics frameworks, and operational systems to boost efficiency and quality.
• Experience with agile methodologies, adapting processes to meet the diverse needs of teams while ensuring organizational consistency.
• Demonstrated ability to lead or significantly contribute to a team's adoption of AI-enhanced workflows, distinguishing between genuine improvements and superficial applications.
• Strong communication and stakeholder management skills, with a history of influencing cross-functional teams and executive leadership effectively.
• Excellent project management skills, capable of juggling multiple high-priority initiatives in a fast-paced environment.
• Experience with resource planning, capacity management, and budgeting processes to maximize team efficiency and product delivery.
• A data-driven mindset in product operations, having developed metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness.

Nice to have

• Familiarity with Jira Product Discovery, Cursor, or Notion would be beneficial.

Skills & tools

• Proficient in Jira, Confluence, and Claude (or other leading AI systems).

Practical notes

Bestow utilizes E-Verify to confirm employment eligibility for all hires. We offer a competitive salary and equity package, flexible paid time off, parental leave, and comprehensive medical, dental, and vision insurance fully covered by the company. Additionally, we provide a lifestyle stipend to support our employees. Our work-from-home policy is flexible, and we fully support remote work arrangements. Bestow has been recognized as a Great Place to Work and has received multiple accolades for our exceptional workplace culture and innovative practices.