Solution Consultant
Job description
About the role
Bazaarvoice builds intelligent shopping experiences by linking thousands of brands and retailers with billions of consumers across the globe. The organization leverages a vast network and enterprise technology to gather content created by users on a massive scale. This material reaches a wide audience through an extensive syndication system covering retail, social media, and search platforms. The company also provides interactive dashboards and analytical tools that turn immediate feedback from shoppers into actionable business intelligence. The core challenge addressed here is helping brands establish genuine connections with shoppers during critical discovery and purchase moments. Without proper content, businesses waste valuable resources on materials that fail to attract new buyers or foster lasting loyalty. The overarching promise is to bridge the divide between companies and their customers, ensuring long-term growth.
Key facts
What you'll do
Partner proactively with the sales team to identify strategic approaches that add significant value to prospect businesses.
Conduct thorough functional and business needs assessments for prospects to ensure complete transparency regarding scope and requirements.
Offer deep industry and solutions expertise to help shorten the overall duration of sales cycles effectively.
Inspire clients by demonstrating the tangible value that the solution drives for their specific business operations.
Ensure prospects are fully prepared for both technical and business program deliverables before moving forward in the process.
Serve as a key participant across various sales stages to fully understand the unique problems facing each prospect.
Recommend and demonstrate the appropriate solution that best addresses the identified challenges and objectives of the prospect.
Build and deliver comprehensive business cases that clearly outline the benefits and expected return on investment for stakeholders.
Tell the story in a compelling narrative using supporting client success examples and relevant data to persuade decision makers.
Collaborate closely with cross-functional teams to ensure the proposed solution aligns perfectly with the prospect's long-term strategic goals.
Translate complex technical features into clear business outcomes that resonate deeply with executive level decision makers.
Guide prospects through the entire evaluation process, answering questions and addressing concerns at every step of the journey.
Requirements
Demonstrated experience working within enterprise sales environments or consulting roles focused on delivering technology solutions to large organizations.
Ability to translate complex technical concepts into clear, business-friendly language that resonates with diverse internal and external audiences.
Strong aptitude for understanding customer business models and identifying specific areas for meaningful operational improvement and growth.
Excellent presentation and communication skills required to engage effectively with senior stakeholders across multiple levels of an organization.
Proven track record of building and maintaining long-term professional relationships with clients based on trust and mutual respect.
Capacity to manage multiple prospect accounts simultaneously while maintaining a consistently high level of organization and attention to detail.
Familiarity with user-generated content platforms and the broader retail technology ecosystem is considered essential for success in this role.
Willingness to travel occasionally to meet with clients and attend industry events in person to strengthen professional connections.
Nice to have
Previous experience working specifically with large retail brands or consumer goods companies on a global scale is highly valuable.
Background in building detailed business cases that incorporate quantitative data, financial modeling techniques, and rigorous market analysis.
Exposure to social media syndication networks and search engine optimization strategies specifically designed to drive commerce and sales.
Knowledge of global commerce trends and how they impact modern brand-consumer relationships within an increasingly digital marketplace.
Skills & tools
Proficiency in customer relationship management software for tracking prospect interactions, managing sales pipelines, and forecasting future revenue accurately.
Strong analytical capabilities to interpret consumer feedback and derive meaningful business insights that drive strategic organizational decisions forward.
Effective written and verbal communication skills for crafting compelling narratives, delivering polished presentations, and simplifying complex information clearly.
Ability to use data visualization platforms to illustrate the measurable impact of proposed solutions and justify requested investments.
Project management methodologies to coordinate deliverables across multiple internal and external teams while adhering to strict timelines and budgets.
Understanding of enterprise software demonstration techniques and virtual meeting platforms to facilitate engaging remote presentations for distributed audiences.
Practical notes
This role is based in the London office and requires regular on-site presence during standard business hours throughout the week.
Bazaarvoice was founded in 2005 and maintains its primary headquarters in Austin, Texas, serving as the central hub for operations.
The company operates offices across North America, Europe, Asia, and Australia to support its extensive global reach and local market presence.
Bazaarvoice has been officially recognized as a Great Place to Work in the United Kingdom, reflecting its strong corporate culture.
About the company
Bazaarvoice is a technology company based in Austin, Texas, that provides software that allows brands and retailers to collect and display several types of user-generated content (UGC) on their e-commerce websites. Bazaarvoice's services include product ratings and reviews, questions and answers, sampling, visual and social content, insights, social commerce and social publishing.