Content Moderator, Bilingual English/Italian

About the role

Bazaarvoice builds intelligent shopping experiences by linking thousands of brands and retailers with billions of consumers across the globe. They gather user-generated content at massive scale using their broad network and advanced technology. This platform helps businesses gain meaningful insights from real-time customer feedback, leading to better products and stronger customer loyalty. The Content Moderator position involves processing large volumes of client data to ensure quality and compliance while serving as a vital part of the review team.

Key facts

What you'll do

Review and evaluate massive amounts of user-submitted material posted on client websites to ensure overall quality standards are consistently met every single day.

Apply specific coding classifications to customer product reviews, questions, and general comments accurately according to the unique guidelines of each brand.

Analyze images and videos submitted by consumers to ensure they strictly adhere to the specific content standards set by the company.

Process content in both English and Italian with professional-level written and spoken fluency, handling a high volume of daily submissions efficiently.

Identify and flag deeply disturbing or illegal material involving violence, child safety issues, serious crimes, or direct threats to public safety.

Adhere to the unique set of guidelines provided by each of the twelve thousand plus global clients to properly process their data.

Participate in occasional special projects that require bilingual skills in English and Italian, contributing to broader content management initiatives across the platform.

Complete a four-week paid training program involving online modules and virtual coaching sessions to master the necessary moderation and coding techniques.

Attend live hands-on moderation hours to practice applying codes to real-world content scenarios, bridging the gap between theoretical learning and actual work.

Manage a semi-flexible schedule of sixteen hours weekly, including four weekend hours minimum, while maintaining a consistent and reliable output level.

Requirements

Demonstrate bilingual proficiency in English and Italian at a professional level for both writing and speaking without any accent barriers or communication difficulties.

Reside legally within the United States and specifically in one of the designated states required for this particular remote position.

Successfully finish an online college course or similar exercise that applies theoretical concepts to practical, real-world scenarios effectively.

Commit to starting this position on Tuesday, September 1, 2026, ensuring full availability from that specific start date forward.

Possess the ability to study independently and complete a blended curriculum of digital exams and interactive online learning modules successfully.

Handle content that may be deeply disturbing or illegal, including evidence of serious crimes, violence, or threats against individuals calmly.

Work a semi-flexible schedule of sixteen hours per week, ensuring exactly four of those hours fall on the weekend days.

Be willing to flex up to twenty-nine hours weekly when content volume demands additional support, showing strong adaptability and dedication.

Nice to have

Prior experience moderating user-generated content for large retail or e-commerce brands and platforms, understanding the nuances of consumer feedback.

Familiarity with social media syndication networks and how consumer feedback spreads across various digital channels and online communities rapidly.

Previous exposure to handling sensitive or graphic material in a professional and objective manner while maintaining strict confidentiality standards always.

Comfort using enterprise-level dashboards and intuitive business intelligence tools to track content metrics and generate actionable insights for stakeholders.

Skills & tools

Proficiency in reading, writing, and speaking both English and Italian at a native or near-native level to ensure flawless communication.

Strong analytical capabilities to quickly read, categorize, and apply complex coding guidelines to diverse content types across multiple client accounts.

Basic computer literacy and comfort navigating web-based platforms, online modules, and virtual meeting software applications without requiring extensive technical support.

Exceptional attention to detail when reviewing images, videos, and text for subtle violations of specific client policies and brand standards.

Solid time management skills to effectively structure a twelve-hour work block within a semi-flexible weekly schedule while meeting all deadlines.

Emotional resilience and maturity when encountering illegal or deeply disturbing material during the moderation process, maintaining focus and professionalism throughout.

Practical notes

This is a part-time hourly position that operates entirely from a home office setup within the United States, requiring a quiet and dedicated workspace free from distractions.

The initial training spans four weeks and is fully paid while you learn the necessary moderation skills and company-specific coding procedures thoroughly.

Your base schedule requires sixteen hours each week, with exactly four of those hours reserved for Saturday or Sunday to cover weekend operations.

You may choose to work up to twenty-nine hours per week during high-volume periods if you are able and willing to accept extra shifts.

Scheduled hours can be completed anytime inside a twelve-hour block, giving you control over your daily routine while still meeting the required weekly total.

About the company

Bazaarvoice is a technology company based in Austin, Texas, that provides software that allows brands and retailers to collect and display several types of user-generated content (UGC) on their e-commerce websites. Bazaarvoice's services include product ratings and reviews, questions and answers, sampling, visual and social content, insights, social commerce and social publishing.