Consultant, IP Services CX Japan

About the role

As a Consultant for IP Services in Customer Experience at Anaqua, you will play a pivotal role in enhancing the intellectual property management experience for our clients in Japan. Your expertise will be crucial in providing tailored solutions that meet the unique needs of our customers, ensuring they maximize the value of their intellectual assets. This position offers a dynamic work environment where you will collaborate with cross-functional teams to drive innovation and improve service delivery.

Key facts

What you'll do

• Serve as the primary point of contact for clients in Japan, addressing their inquiries and providing expert guidance on IP services.
• Develop and implement customized strategies that align with clients' business objectives, enhancing their overall experience with Anaqua's offerings.
• Conduct thorough assessments of client needs and expectations, translating them into actionable plans that drive satisfaction and retention.
• Collaborate with product development teams to relay client feedback and insights, contributing to the continuous improvement of Anaqua's IP management solutions.
• Analyze market trends and competitor offerings to identify opportunities for enhancing Anaqua's service portfolio in the Japanese market.
• Facilitate training sessions and workshops for clients to ensure they are well-versed in utilizing Anaqua's tools and resources effectively.
• Monitor client engagement metrics and satisfaction scores, using this data to inform strategic decisions and improve service delivery.
• Prepare and present reports on client performance and service outcomes to senior management, highlighting successes and areas for improvement.
• Act as a liaison between clients and internal teams, ensuring seamless communication and resolution of any issues that may arise.
• Stay updated on industry regulations and best practices related to intellectual property, ensuring that Anaqua remains a trusted advisor to its clients.
• Participate in industry events and networking opportunities to promote Anaqua's services and expand professional relationships.
• Contribute to the development of marketing materials and client communications that effectively convey the value of Anaqua's IP services.

Requirements

• Bachelor's degree in Business, Law, or a related field; a Master's degree or equivalent experience in IP management is preferred.
• At least 3 years of experience in customer service, consulting, or a related role within the intellectual property sector.
• Strong understanding of intellectual property laws and practices, particularly as they pertain to the Japanese market.
• Proven ability to manage multiple client accounts simultaneously while maintaining a high level of service quality.
• Excellent communication skills in both Japanese and English, with the ability to convey complex information clearly and effectively.
• Strong analytical skills, with the capability to interpret data and make informed decisions based on client needs and market trends.
• Proficiency in using customer relationship management (CRM) software and other relevant tools to track client interactions and outcomes.

Nice to have

• Experience working in a multinational company, particularly in a consulting or advisory capacity.
• Familiarity with Anaqua's IP management software or similar platforms.
• Knowledge of additional languages, which could enhance communication with diverse client bases.
• Previous experience in training or mentoring roles, particularly in a corporate environment.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent problem-solving abilities, with a proactive approach to identifying and addressing client challenges.
• Strong interpersonal skills, with the ability to build rapport and trust with clients and colleagues alike.

Practical notes

• This position is based in Tokyo, Chiyoda-ku, and may require occasional travel within Japan or to international locations for client meetings or training sessions.
• The salary for this role will be competitive and commensurate with experience, with additional benefits offered as part of the employment package.
• Visa sponsorship may be available for qualified candidates, depending on individual circumstances.

META

Company: Anaqua

Title: Consultant, IP Services CX Japan

Listed

location: Tokyo, Chiyoda-ku

Job type: Full-time

Apply URL: https://anaqua.bamboohr.com/careers/919