Senior Consultant, IP Services CX Japan

About the role

As a Senior Consultant for IP Services at Anaqua, you will play a pivotal role in enhancing customer experience within the intellectual property domain. This position is tailored for individuals who possess a deep understanding of IP services and a passion for delivering exceptional customer support. You will collaborate closely with clients to ensure they derive maximum value from Anaqua's innovative solutions, while also contributing to the continuous improvement of our service offerings in the Japanese market.

Key facts

What you'll do

• Serve as the primary point of contact for clients in Japan, addressing inquiries and providing expert guidance on Anaqua's IP services.
• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Conduct thorough assessments of client requirements to tailor Anaqua's solutions effectively, enhancing overall customer satisfaction.
• Collaborate with cross-functional teams, including product development and marketing, to relay client feedback and contribute to product enhancements.
• Lead training sessions and workshops for clients, equipping them with the knowledge and skills to utilize Anaqua's tools effectively.
• Analyze customer data and feedback to identify trends and areas for improvement in service delivery.
• Prepare and present reports on client engagement and service performance metrics to senior management.
• Stay updated on industry trends and best practices in IP services, ensuring that Anaqua remains a leader in the field.
• Assist in the development of marketing materials and case studies that showcase successful client engagements.
• Participate in industry events and conferences to promote Anaqua's services and expand professional networks.
• Mentor junior consultants and support their professional development within the organization.
• Contribute to the creation of knowledge base articles and documentation to enhance internal resources and client support materials.

Requirements

• Bachelor's degree in a relevant field, such as business, law, or technology.
• A minimum of 5 years of experience in customer-facing roles, ideally within the intellectual property or technology sectors.
• Proven track record of managing client relationships and delivering exceptional customer service.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication skills, both verbal and written, in Japanese and English.
• Familiarity with IP management software and tools, preferably Anaqua's solutions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Willingness to travel occasionally for client meetings and industry events.

Nice to have

• Experience in consulting or project management within the IP domain.
• Knowledge of legal frameworks and regulations related to intellectual property in Japan.
• Proficiency in additional languages, such as Mandarin or Korean, is a plus.
• Previous experience in training or mentoring roles.
• Familiarity with agile methodologies and project management tools.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Experience with data analysis tools and customer feedback platforms.
• Strong presentation skills, with the ability to convey complex information clearly and effectively.
• Familiarity with project management software, such as Asana or Trello.

Practical notes

• This position is based in Tokyo, Chiyoda-ku, and may require occasional travel within Japan.
• The salary for this role will be competitive and commensurate with experience.
• Anaqua is committed to providing a diverse and inclusive work environment.
• Candidates must be eligible to work in Japan; visa sponsorship may be available for qualified applicants.
• Interested candidates can apply through the following link: [Anaqua Careers](https://anaqua.bamboohr.com/careers/873).

Join Anaqua and be part of a dynamic team that is dedicated to transforming the intellectual property landscape in Japan. Your expertise and commitment to customer success will make a significant impact on our clients and the overall growth of our services.