Key Account Manager

About the role

As a Key Account Manager at Ahk Group, you will play a pivotal role in nurturing and expanding relationships with our most significant clients. Your primary focus will be to ensure client satisfaction while driving revenue growth through strategic account management. This position requires a blend of sales acumen, relationship-building skills, and a deep understanding of our products and services. You will be based in Johor Darul Takzim and will work closely with cross-functional teams to deliver exceptional value to our clients.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients to understand their business needs and objectives.
• Create and implement strategic account plans that align with the company's goals and the clients' needs.
• Monitor account performance and identify opportunities for upselling and cross-selling additional products and services.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure client satisfaction and successful delivery of services.
• Conduct regular business reviews with clients to assess their satisfaction and gather feedback for continuous improvement.
• Prepare and present reports on account performance, market trends, and competitive analysis to senior management.
• Negotiate contracts and pricing with clients to maximize profitability while ensuring value delivery.
• Stay informed about industry trends, competitor activities, and market conditions to effectively position Ahk Group's offerings.
• Lead initiatives to resolve client issues promptly and effectively, ensuring a high level of service and support.
• Participate in trade shows, conferences, and networking events to represent Ahk Group and build industry connections.
• Train and mentor junior account managers and sales staff to enhance their skills and knowledge in key account management.
• Utilize CRM tools to track account activities, manage client interactions, and report on sales metrics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years of experience in key account management or a similar role within the industry.
• Proven track record of successfully managing large accounts and achieving sales targets.
• Strong negotiation and communication skills, with the ability to influence and persuade stakeholders.
• Excellent analytical skills to assess account performance and market opportunities.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.
• Willingness to travel as needed to meet with clients and attend industry events.

Nice to have

• Experience in the technology or software industry, particularly in B2B sales.
• Familiarity with digital marketing strategies and tools.
• Multilingual abilities, particularly in Malay or Mandarin, to enhance communication with diverse clients.
• Previous experience in a leadership role or managing a team.
• Knowledge of project management methodologies and tools.

Skills & tools

• Strong interpersonal skills to build and maintain relationships with clients and internal teams.
• Proficient in using CRM platforms (e.g., Salesforce, HubSpot) for tracking client interactions and sales activities.
• Ability to analyze data and generate insights for strategic decision-making.
• Excellent presentation skills for delivering impactful reports and proposals to clients and stakeholders.
• Familiarity with digital communication tools and platforms for remote client engagement.

Practical notes

• This position is based in Johor Darul Takzim, Malaysia, and may require occasional travel to meet clients or attend industry events.
• The salary for this role will be competitive and commensurate with experience.
• Visa sponsorship may be available for qualified candidates, depending on their current work authorization status.
• Interested candidates can apply through the provided link: [Apply here](https://ahkgroup.bamboohr.com/careers/1744).
• The role is full-time, and candidates should be prepared to engage in a dynamic work environment that values innovation and client success.