Strategic Account Manager/Senior Strategic Account Manager, Thailand

About the role

Agoda is seeking a professional to manage relationships with top-tier hotel partners in Thailand. You will focus on driving revenue growth and performance improvements for a portfolio of high-producing properties through data-backed consultation. In this capacity, you will own the end-to-end relationship strategy for a defined group of key suppliers within the Thai market. Your primary mission will be to identify and execute initiatives that unlock incremental revenue and enhance partner performance. You will act as a critical liaison between Agoda and the hotel leadership team, ensuring alignment on objectives and expectations. Success in this role will be defined by your ability to translate business objectives into actionable plans that deliver measurable results. You will be responsible for maintaining the highest level of professionalism and integrity in all interactions with external partners. This position requires a proactive mindset and a commitment to achieving ambitious targets in a competitive landscape.

Key facts

What you'll do

• Analyze portfolio performance metrics to identify opportunities for growth and optimization among key Thai hotel partners.
• Develop and execute tailored strategic plans designed to enhance the commercial performance of assigned high-value accounts.
• Leverage advanced data analysis techniques to uncover insights and drive evidence-based decision-making with supply partners.
• Lead complex negotiations and pitch sessions to secure buy-in for new initiatives and strategic collaborations.
• Orchestrate and oversee joint business planning sessions to align goals, strategies, and resource allocation with partner teams.
• Build and nurture executive-level relationships with key decision-makers within the hotel organizations across Thailand.
• Monitor competitive dynamics and market trends to ensure Agoda's value proposition remains compelling and differentiated.
• Collaborate with internal cross-functional teams to resolve partner issues and implement solutions that improve satisfaction and retention.
• Design and manage experiments to test new commercial approaches and measure their impact on partner performance.
• Ensure strict adherence to Agoda's policies, procedures, and financial controls in all commercial engagements.
• Prepare comprehensive reports and presentations that clearly articulate performance, insights, and future recommendations.
• Serve as the primary point of contact for resolving escalated partner concerns and ensuring timely issue resolution.
• Identify and pursue opportunities for collaboration that enhance the overall partner ecosystem in Thailand.
• Champion a culture of continuous improvement by seeking feedback and implementing best practices in account management.

Requirements

• Hold a Bachelor's degree from an accredited institution, demonstrating a foundational level of academic achievement.
• Bring a minimum of 3 years of proven experience in account management or business development roles within a relevant sector.
• Exhibit fluency in both English and Thai, including the ability to communicate effectively in written and verbal formats.
• Possess the ability to influence senior stakeholders using data-driven insights and structured problem-solving skills.
• Have a proven track record of acquiring new business and maintaining long-term customer relationships over extended periods.
• Show a strong capability to generate innovative ideas and lead cross-functional workstreams to execute on strategic initiatives.
• Demonstrate strong interpersonal skills and maintain a professional, results-oriented work ethic in all engagements.
• Display the ability to adapt quickly to a fast-paced, changing environment and manage multiple priorities simultaneously.
• Commit to working full-time and adhering to the standard working hours as defined by Agoda's operational needs.
• Be prepared to engage in regular travel within the Bangkok area and surrounding regions to meet with key partners as required.
• Understand and comply with all visa and documentation requirements necessary for employment in Thailand.

Nice to have

• Possess prior experience working in the travel industry, with a focus on hotel or accommodation sectors.
• Bring previous experience in e-commerce or internet-based business models and digital marketplaces.

Practical notes

• Candidates must be available for full-time employment and flexible working hours as dictated by business demands.
• Regular domestic travel within Thailand may be required to visit key hotel partners and attend meetings.
• Individuals requiring sponsorship must ensure they are eligible for the appropriate visa status for Thailand.
• Agoda reserves the right to verify all information provided in the application regarding employment eligibility and background.
• Unsolicited agency submissions are not accepted for this position.