Finance Operations Coordinator, Strategic Partnerships

About the role

This role is dedicated to managing financial discrepancies and payment disputes between Agoda and its external partners. You will serve as the primary point of contact to resolve billing issues while identifying process improvements to prevent recurring problems. The position requires a meticulous approach to financial data in order to ensure accuracy and compliance. You will work closely with internal stakeholders to gain broad business exposure and understand the intricacies of strategic partnerships. Success in this role will depend on your ability to analyze complex information and communicate findings clearly. The focus is on building sustainable solutions that enhance the accuracy of payment workflows. You will be expected to take ownership of end-to-end resolution processes from initial investigation to final settlement. This position is critical in maintaining strong and transparent financial relationships with Agoda's external ecosystem.

Key facts

What you'll do

• Investigate payment-related discrepancies and reconcile financial records to ensure data integrity.
• Engage directly with external partners to understand billing concerns and negotiate mutually beneficial resolutions.
• Monitor transaction flows and analyze dispute patterns to optimize payment workflows and reduce future friction.
• Leverage strong analytical abilities to interpret financial data and identify root causes of billing issues.
• Deliver day-to-day support to partners, demonstrating responsiveness and clarity in all interactions.
• Collaborate with internal departments such as finance and operations to gather insights and improve cross-functional processes.
• Maintain detailed documentation of all interactions and resolutions to ensure transparency and facilitate future reviews.
• Utilize Excel to manipulate datasets, create reports, and track the status of outstanding disputes efficiently.
• Assist in the implementation of procedural changes aimed at improving accuracy and efficiency in partner finance operations.
• Act as a bridge between technical teams and business stakeholders to translate requirements into actionable financial processes.

Requirements

• Fluent in English for all written and verbal communication in a professional business context.
• Strong attention to detail to ensure accuracy in financial records and reconciliation activities.
• Analytical problem-solving skills to diagnose issues and develop effective solutions.
• Ability to work effectively within a team environment and contribute to collaborative projects.
• Professional work ethic with a proactive approach to identifying and addressing potential issues.
• Open to entry-level candidates and recent graduates who demonstrate a willingness to learn and grow.
• Proficient in basic Excel including navigating spreadsheets, using formulas, and generating reports.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of accuracy.
• Strong written and verbal communication skills to interact with internal and external stakeholders.
• Commitment to adhering to company policies and procedures in all financial operations.

Nice to have

• Proficiency in SQL to query databases and extract insights for deeper financial analysis.

Practical notes

You are expected to review the Agoda hiring process guidelines at careersatagoda.com/interview before submitting your application. Agoda is an equal opportunity employer that evaluates candidates based on merit and qualifications. The company ensures that all employment decisions are made without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other legally protected status. Unsolicited agency submissions are not accepted, and only direct applications through official channels will be reviewed. This role is based in Bangkok, Thailand, and requires the employee to work on-site during standard business hours. The position is full-time and involves a combination of independent work and cross-functional collaboration. Travel requirements are not applicable for this role. There are no specific visa sponsorship details provided in the current listing, and candidates must ensure they have the right to work in Thailand. The posting is subject to change, and interested candidates are encouraged to apply promptly through the designated career portal.