Deployment & Support Expert

About the role

Zutacore is seeking a dedicated Deployment & Support Expert to join our dynamic team in Sderot. In this full-time position, you will play a crucial role in ensuring the successful deployment of our innovative solutions while providing exceptional support to our clients. Your expertise will help streamline processes and enhance user experiences, making a significant impact on our operations and customer satisfaction.

Key facts

What you'll do

• Lead the deployment of Zutacore's software solutions, ensuring they are implemented smoothly and efficiently in client environments.
• Provide technical support to clients during and after the deployment process, addressing any issues that arise promptly and effectively.
• Collaborate with cross-functional teams, including product development and customer service, to gather feedback and improve deployment strategies.
• Conduct training sessions for clients and internal staff to ensure proper usage of our systems and tools, enhancing overall user competency.
• Develop and maintain comprehensive documentation related to deployment processes, troubleshooting guides, and user manuals for future reference.
• Monitor system performance post-deployment, identifying areas for improvement and implementing necessary adjustments to optimize functionality.
• Act as a liaison between clients and the technical team, translating client needs into actionable tasks for development and support.
• Participate in regular team meetings to discuss ongoing projects, share insights, and contribute to the continuous improvement of deployment practices.
• Analyze client feedback and support tickets to identify trends and recurring issues, proposing solutions to enhance product reliability and user satisfaction.
• Assist in the creation of deployment schedules and resource allocation plans to ensure timely project completion.
• Stay updated on industry trends and emerging technologies to bring innovative ideas to the deployment process.
• Provide on-call support as needed, ensuring that clients have access to assistance during critical times.

Requirements

• A minimum of 3 years of experience in technical support or deployment roles, preferably within the software or technology sector.
• Strong understanding of software deployment methodologies and best practices.
• Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
• Proficient in using support ticketing systems and remote support tools.
• Exceptional communication skills, both verbal and written, with the ability to convey technical information to non-technical audiences.
• Experience in conducting training sessions or workshops for clients and team members.
• Ability to work collaboratively in a fast-paced environment, managing multiple projects simultaneously.
• Familiarity with cloud-based technologies and software development life cycles is a plus.
• A proactive approach to identifying and addressing potential challenges before they escalate.

Nice to have

• Experience with customer relationship management (CRM) software and tools.
• Knowledge of programming languages such as Python, Java, or JavaScript.
• Previous experience in a client-facing role, particularly in a technology-focused company.
• Certifications related to IT support or project management (e.g., ITIL, PMP) are advantageous.
• Familiarity with agile methodologies and project management frameworks.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with remote desktop applications and support tools (e.g., TeamViewer, Zoom).
• Knowledge of database management systems and basic SQL is beneficial.
• Familiarity with version control systems (e.g., Git) and project management software (e.g., Jira, Trello).
• Strong organizational skills and attention to detail.

Practical notes

• This position is based in Sderot, and candidates should be prepared to work on-site.
• The role may require occasional travel to client locations for deployment and training purposes.
• Candidates must be eligible to work in Israel; visa sponsorship is available for qualified individuals.
• The salary will be competitive and based on the candidate's experience and qualifications.
• Interested applicants can apply through the following link: [Zutacore Careers](https://zutacore.bamboohr.com/careers/111).

Join Zutacore as a Deployment & Support Expert and be part of a team that values innovation, collaboration, and customer satisfaction. Your contributions will help shape the future of our solutions and enhance the experiences of our clients. We look forward to receiving your application!