General Interest - Operations / Customer Service / Sales

About the role

Zocdoc is on a mission to transform the healthcare experience for patients, and we are seeking passionate individuals to join our team in Pune, Maharashtra, India. As part of our Operations, Customer Service, and Sales teams, you will play a crucial role in enhancing the patient experience and ensuring that our services meet the highest standards. This position offers a unique opportunity to work in a fast-paced environment where your contributions will directly impact the lives of millions of patients. Whether you are involved in customer support, operational processes, or sales initiatives, your work will help empower patients and improve access to healthcare.

Key facts

What you'll do

• Collaborate with various teams to streamline operations and enhance the overall patient experience.
• Provide exceptional customer service by addressing inquiries and resolving issues in a timely and effective manner.
• Assist patients in navigating our platform, ensuring they can easily find and book healthcare services that meet their needs.
• Engage with healthcare providers to facilitate smooth communication and support their participation in the Zocdoc marketplace.
• Analyze customer feedback and operational data to identify areas for improvement and implement necessary changes.
• Participate in training sessions to stay updated on new features, services, and best practices in customer service.
• Support sales initiatives by reaching out to potential healthcare providers and explaining the benefits of joining Zocdoc.
• Contribute to the development of marketing materials and campaigns aimed at increasing patient engagement and provider participation.
• Work closely with the product team to relay customer insights that can inform future platform enhancements.
• Participate in team meetings and brainstorming sessions to foster a collaborative environment and share innovative ideas.

Requirements

• A bachelor's degree in a relevant field or equivalent experience in operations, customer service, or sales.
• At least 2 years of experience in a customer-facing role, preferably within the healthcare or technology sectors.
• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Proven problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Familiarity with customer relationship management (CRM) software and other relevant tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A genuine passion for improving the healthcare experience for patients and providers alike.
• Flexibility to adapt to changing priorities and a willingness to learn new skills.

Nice to have

• Experience in the healthcare industry, particularly in roles related to patient support or healthcare operations.
• Knowledge of digital health platforms and trends in the healthcare marketplace.
• Previous experience in sales or business development, particularly in a B2B context.
• Proficiency in additional languages to support diverse patient populations.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with customer service software and ticketing systems.
• Strong analytical skills for data interpretation and reporting.
• Excellent organizational skills to manage tasks and deadlines effectively.
• Ability to work collaboratively in a team-oriented environment.
• Comfort with technology and a willingness to learn new software and tools as needed.

Practical notes

• This position is based in Pune, Maharashtra, India, and may require occasional travel for team meetings or training sessions.
• The salary for this role will be competitive and commensurate with experience, reflecting our commitment to attracting top talent.
• Zocdoc is an equal opportunity employer, and we encourage applicants from diverse backgrounds to apply.
• If you are passionate about making a difference in healthcare and are looking for a fulfilling role where you can grow and thrive, we would love to hear from you.

At Zocdoc, we believe that healthcare should be accessible and efficient for everyone. Our platform empowers patients to take control of their healthcare journey, allowing them to find and book appointments with ease. We are proud to be the leading healthcare marketplace, serving millions of patients across the United States. As we continue to expand and innovate, we are looking for dedicated individuals who share our vision and want to be part of a collaborative team working towards a common goal. Join us in our mission to make healthcare work for patients, and help us shape the future of healthcare delivery.