Sales Development Representative

About the role

This position focuses on generating and qualifying sales leads for Zenoti. The role supports the sales team by sourcing new opportunities and managing prospect relationships. It operates within Zenoti's cloud-based software business serving the beauty and wellness industry.

Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.

Key facts

What you'll do

Market research is conducted to source new sales opportunities, and findings are shared with the sales team.

Inbound lead follow-up and outbound prospecting or cold calling are performed to build a qualified pipeline.

Customer needs and requirements are understood to create and qualify opportunities for the sales cycle.

Accounts are researched, and relationships are built with key decision makers to generate interest in Zenoti's platform.

A database of prospects is maintained and expanded using internal tools and external directories.

Collaboration with channel partners builds the sales pipeline and supports deal closure.

Requirements

An attractive base salary plus commission is offered for performance.

Flexible work hours allow adaptation to different time zones and sales cycles.

Proven experience in Inside Sales, sales or lead generation is required.

Strong phone presence and the ability to dial a high volume of calls per day are necessary.

Very strong interpersonal and communication skills are required for engaging prospects.

Business acumen is needed to understand the opportunity landscape and customer needs.

The ability to conceptualize and explain complex concepts in a clear and compelling way is required.

Multitasking, prioritization, and independent time management are essential for success.

Knowledge of social networking sites and popular business directories must be demonstrated.

Experience in the salon, spa, medical spa, or fitness industry is a plus for platform understanding.

Practical notes

The role is based in Manchester, England, United Kingdom, and may include travel to trade shows and events.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

The platform supports online bookings, point of sale, customer relationship management, and inventory management.

The company has achieved unicorn status and received industry growth recognition.

Employee wellbeing is supported through wellness programs led by a dedicated Chief Wellness Officer.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.