Senior Implementation Consultant

About the role

The role focuses on partnering directly with customers to define their specific requirements and guiding them toward the full adoption of Zenoti solutions. In this capacity, you will be responsible for driving live demos, conducting detailed walk-throughs, and facilitating solution reviews to ensure alignment with client objectives. A core part of this position involves designing and setting up proof of concepts and pilots for high priority and large customers to guarantee successful implementations from the outset. You will configure Zenoti platform settings to precisely match unique customer business scenarios and operational workflows. The position requires identifying potential risks based on current product capabilities and then defining and implementing appropriate mitigation plans to ensure smooth adoption. You will address customer issues and concerns in a timely fashion to ensure customer satisfaction remains at the highest level. Success in this role demands the ability to align working hours to overlap with the customer's timezone to build strong relationships and provide exceptional, responsive service.

Key facts

What you'll do

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers to ensure clarity and alignment.
• Solution, design and setup proof of concepts and pilots for high priority and large customers ensuring successful implementations.
• Configure Zenoti to meet diverse customer business scenarios and specific operational needs.
• Identify risks based on current product capabilities; define and implement mitigation plans to prevent issues.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction and retention.
• Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics to maintain relevance and effectiveness.
• Demonstrate deep subject matter expertise in the product and possess a strong technical understanding of all integration points and enterprise scenarios.
• Maintain complete documentation and strictly follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure adherence to Service Level Agreements, and key performance metrics according to the organization's goals and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements while actively managing customer expectations.

Requirements

• Possess years of experience in Implementation and support of Enterprise products within a professional services environment.
• Have a strong software background and the demonstrated ability to master complex product functionality and boil down intricate requirements into coherent and viable product design.
• Be a proven fast learner of enterprise applications with hands-on experience in implementing cloud-based solutions for clients.
• Have a proven successful track record in large scale enterprise implementations that involve complex integrations using APIs and web services, as well as thorough data analysis and data migrations.
• Bring experience driving technical discussions and discovery workshops with customers to map business requirements to product functionality for maximum customer impact.
• Exhibit strong verbal and written communication skills, particularly in the areas of detailed requirements gathering and comprehensive solution documentation.
• Demonstrate the ability to effectively manage and work across multiple concurrent projects while collaborating with remote teams situated in different timezones.
• Show a strong ability to conduct demos, train users, and deliver excellent customer presentations that drive understanding and adoption.
• Apply strong logical, analytical, and problem-solving skills to overcome complex implementation challenges.
• Be open to travel on short notice to customer locations when the situation requires it.
• Have a good understanding of core Microsoft Office applications, JIRA, and Basecamp to manage tasks and communications efficiently.
• Possess the ability to quickly learn new skills and thrive in a fast-paced and constantly changing environment.

Nice to have

• It is good to have knowledge of Web Design using HTML and JavaScript to understand technical implementations.
• Previous Experience in the wellness or spa industry is considered a plus for this role.
• An eagerness to learn about the specific opportunities and challenges that drive revenue growth within the health and wellness industry is encouraged.

Practical notes

Note: About the company

Zenoti supports beauty, wellness, and fitness teams with an AI workspace that handles bookings, marketing, and revenue tracking. It automates appointment flows, nurtures leads between visits, and coordinates offers across channels. The platform stores profiles, purchase history, and preferences so teams can personalize each interaction. Teams use it to streamline operations and strengthen recurring revenue.

Note: Role context

Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.

Note: Specific task

For , Drive demos, walk-throughs and solution reviews with customers.